Job Purpose :
To manage the end-to-end operations of Occupational Health Centres (OHCs), ensuring smooth day-to-day functioning, compliance with medical and operational SOPs, efficient manpower deployment, quality service delivery, timely billing, and effective MIS and vendor management. 
Roles & Responsibilities :
1.  OHC Operations -• Manage daily operations of OHCs and ensure uninterrupted service delivery. • Ensure availability of doctors, nurses, and drivers as per operational requirements. • Monitor patient registration, investigations, and consultations. • Ensure adherence to defined SOPs, TATs, and quality standards. • Identify operational bottlenecks and implement corrective actions. 
2.  Manpower Management -• Plan manpower requirements based on client agreement. • Prepare duty rosters and ensure adequate staffing. • Monitor attendance, productivity, discipline, and performance. • Conduct regular team reviews, training, and performance feedback. • Handle escalations and employee-related operational issues. 
3.  Client & Corporate Coordination -• Act as the primary operational point of contact for corporate clients regarding various OHC requirements. • Conduct regular client reviews and address operational concerns. • Ensure agreed SLA/KPI/TAT commitments are consistently achieved. • Support client onboarding and implementation of new OHCs. 
4.  Quality & Compliance -• Ensure compliance with healthcare regulations, company policies, and OHC protocols. • Conduct regular audits of OHC processes. • Maintain required records, registers, and documentation. • Investigate deviations, complaints, and incidents. • Ensure proper biomedical waste management, infection control, and safety practices. 
5.  Performance & MIS -• Track key operational KPIs, including patient/employee footfall, client complaints, OHC utilization, and manpower adherence. • Prepare daily, weekly, and monthly MIS reports. • Analyze operational trends and identify improvement opportunities. 
6.  Vendor & Infrastructure Management -• Coordinate with manpower agencies, ambulance vendors, and other service providers. • Ensure availability of medical supplies, consumables, and equipment. • Monitor equipment breakdowns and ensure timely resolution. • Maintain adequate inventory and prevent stock-outs. 
7.  Escalation Management -• Promptly escalate issues such as manpower shortages and critical operational incidents. • Maintain an escalation tracker and ensure closure within defined timelines. 
Required Skills -• Strong healthcare/OHC operations knowledge • Team and manpower management • Client relationship management • MIS and data analysis • Problem-solving and escalation management • Quality and process improvement • Strong communication and presentation skills • Ability to manage high-volume operations • Good understanding of healthcare compliance and SOPs