The Commercial Coordinator plays a pivotal role in supporting the hotel’s sales and marketing efforts by ensuring seamless execution of events, optimizing revenue opportunities, and enhancing brand visibility. This position serves as a key liaison between clients, internal departments, and the sales team to deliver exceptional experiences from pre-event planning through post-event follow-up.

Key Responsibilities:

• Sales & Data Management:
  • Ensure accurate account history and client data entry within CI/TY, GXP or booking platforms.
  • Assist with revenue analysis and reporting as needed.
  • Create room blocks in PMS system, enter rooming lists, create group booking codes.
• Event Coordination:
  • Prepare all event documentation and coordinate with sales, hotel departments, and clients to ensure consistent, high-level service throughout all event phases.
  • Manage banquet and meeting space for assigned groups, ensuring optimal utilization of event space blocks in CI/TY
  • Update group bookings with actualized data
  • Proactively identify and resolve operational challenges before and during events in collaboration with internal teams.
• Catering & Small Events:
  • Respond to catering leads that have no guestrooms blocks attached
  • Prepare BEOs for the events

 

Ideal Candidate Profile:

• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and problem-solving abilities.
• Proficiency in event management systems (CI/TY)
• Creative mindset with a passion for hospitality and marketing.

 

 

REQUIRED SKILLS AND ABILITIES:

 

Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times.  Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Knowledge of a hotel structure and how all departments interact.  Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.  Ability to move throughout the hotel to conduct site inspections. 

 

PERFORMANCE STANDARDS

 

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

 

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Behaviors

• Preferred: Team Player: Works well as a member of a group
• Preferred: Loyal: Shows firm and constant support to a cause
• Preferred: Innovative: Consistently introduces new ideas and demonstrates original thinking
• Required: Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Preferred: Functional Expert: Considered a thought leader on a subject
• Preferred: Enthusiastic: Shows intense and eager enjoyment and interest
• Preferred: Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Preferred: Self-Starter: Inspired to perform without outside help
• Preferred: Peer Recognition: Inspired to perform well by the praise of coworkers
• Preferred: Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Preferred: Goal Completion: Inspired to perform well by the completion of tasks
• Preferred: Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Preferred: Financial: Inspired to perform well by monetary reimbursement
• Preferred: Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Preferred: Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization