About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

About The Role

In this role you will lead a team of Strategy Consultants who serve as the bridge between Hightouch and our largest Fortune 500 customers. You will be responsible for building, developing, and scaling a world-class team that oversees the entire customer journey from kick-off to onboarding to continued success and expansion on our agentic CDP.

This role will require you to combine people leadership with deep technical expertise to ensure our Enterprise customers maximize their value from our agentic Customer Data Platform. You'll be responsible for developing your team's technical capabilities, establishing best practices for customer engagement, and driving strategic initiatives that increase customer retention and adoption across our largest accounts.

As a hands-on leader, you will maintain involvement in complex technical escalations while empowering your team to deliver exceptional customer experiences. You'll collaborate closely with Sales leadership to develop strategies for increasing platform adoption within large organizations and work cross-functionally to surface customer insights that drive product innovation.

What You'll Do

• Lead the team. Manage a group of senior Strategy Consultants. Set clear expectations, run a tight operating rhythm, and hold a high bar for quality work.

• Hire exceptional people. Own sourcing, interviewing, and closing for the team. Build a repeatable hiring process that tests for strategic judgment, executive presence, and comfort with ambiguity.

• Manage your portfolio. Know the status, risk, and next step of every active engagement. Escalate early and communicate crisply to executives.

• Build the playbook. Turn what works into repeatable engagement models, pilot structures, demo narratives, and enablement, so the team scales without losing quality.

• Set the bar for technical excellence. Maintain deep technical knowledge of Hightouch's platform and stay current with product developments

• Partner cross-functionally. Work closely with Sales leadership, Product, and Engineering. Bring field signal back to the roadmap and keep your team close to what's shipping.

What We're Looking For

Leadership Experience

• 3-5 years of people management experience, preferably leading technical customer-facing teams

• Proven track record of building and scaling high-performing teams in fast-growing environments

• Experience developing talent and creating career growth paths for technical professionals

• Strong coaching and mentorship abilities with a focus on both technical and soft skill development

Technical Deployments Background

• 8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise

• Deep understanding of high stakes enterprise software implementations, APIs, databases, and data integration systems

• Proven ability to manage complex technical projects with multiple stakeholders

• Experience growing an adaptive team in fast-paced evolving environment

Core Competencies

• Exceptional communication and presentation skills with ability to influence at all organizational levels

• Strong analytical and problem-solving abilities with a data-driven approach to decision making

• Experience working with Fortune 500 companies and understanding enterprise sales cycles

• Ability to thrive in ambiguous, fast-paced environments while maintaining high standards

• Natural curiosity about data platforms and how companies can leverage data for business outcomes

Preferred Qualifications

• Experience with data warehouses, ETL/ELT processes, and modern data stack technologies

• Background in Customer Data Platforms (CDPs), marketing technology, or data activation

• Experience in B2B SaaS companies, particularly in customer success or solutions engineering roles

• Track record of driving customer expansion and reducing churn in enterprise accounts