Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Manager, Business Operations & Transformation
- Location
- Bengaluru
- Type
- Full time
- Posted
- 5MO AGO
About the role
About Job
At Multiplier, we're building the infrastructure for global employment. As we scale across Payroll, EOR, Benefits, Mobility, Finance Operations, and Customer Operations, we're looking for exceptional operators who can build systems that scale. This is not a PMO role. This is not a coordination role.
This is a builder role focused on operational transformation, process excellence, and scalable execution.
Skills & Qualification
Experience
5+ years in Business Operations, Strategy & Operations, Operational Excellence, Consulting, or Transformation roles.
Experience in high-growth SaaS, FinTech, HRTech, Payroll, or operations-heavy environments is preferred
Skills
Process Mapping & Workflow Design
Root Cause Analysis
Operational Risk Assessment
Program & Change Management
Cross-Functional Stakeholder Management
Data-Driven Problem Solving
Documentation & SOP Creation
Traits
Strong ownership mindset
Systems thinker
Comfortable with ambiguity
Curious about why processes break
Bias for action and execution
Responsibilities
Operational Deep Dives
Analyze end-to-end workflows across Payroll, EOR, Benefits, Mobility, Customer Success, Support, Finance, and GTM Operations
Identify bottlenecks, ownership gaps, manual processes, and operational risks.
Drive root-cause analysis for recurring issues
Process Excellence & Governance
Design and standardize SOPs, process maps, RACI frameworks, escalation paths, and governance mechanisms
Establish scalable and repeatable operational processes across functions
Risk & Operational Resilience
Identify process, compliance, dependency, and revenue-impacting risks.
Build controls and monitoring mechanisms to prevent operational failures before they occur.
Transformation & Automation
Drive automation, AI adoption, workflow redesign, and productivity improvement initiatives.
Partner with Product and Engineering teams to scale operational capabilities.
Cross-Functional Leadership
Work closely with Operations, Product, Engineering, Finance, Compliance, and Customer Experience teams.
Lead strategic initiatives that improve execution across the business.
Why Join Us
Most companies hire operations teams to manage scale.
We're building a team to architect scale.
This is an opportunity to shape the operating system behind one of the world's fastest-growing global employment platforms.
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