Example Company

Software engineer

Location: San Francisco
Type: Full time
Compensation: $150k-$200k
Posted: 2 days ago

Join a team building useful software. Work closely with engineering and design to turn new ideas into products.

Lead Development Specialist

Location

Manila

Type

Full time

Posted

5H AGO

About the role

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026
4th in Great Place to Work's Best Company To Work For 2025

Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. U.S. Merchant Acquisition and Sales Enablement (MASE) is an organization comprised of professionals dedicated to signing and enabling U.S. merchants for AXP Card acceptance. Merchant Acquisition and Sales Enablement team contributes billions in annual new charge volume to the U.S. merchant business, focused on driving growth in B2B spend by enabling our Global Commercial Services buyers to spend on to the AXP network.

How will you make an impact in this role?

Lead Support Specialist will play a critical role in enabling field sales teams to operate efficiently and effectively. This role focuses on validating inbound and self-prospected leads against established standard operating procedures, enriching lead data to improve quality and usability, and ensuring sales teams are equipped to accelerate time to first contact. This role also serves as a key resource in reinforcing rules of engagement and supporting adherence to sales processes.

Minimum Qualifications:

High school diploma or equivalent
1 year of experience in customer service, sales, retail, hospitality, or call center environment
Strong verbal communication and willingness to learn
Basic computer skills and ability to navigate multiple systems with guidance
Attention to detail and ability to follow defined processes
Strong organizational and time management skills with the ability to prioritize tasks in a deadline-driven environment
Ability to work in a structured, fast-paced, team-oriented environment
Financial services or payments industry experience, a plus
Strong proficiency in Microsoft Office Suite including Word, PowerPoint, and Excel, with the ability to create clear, data-driven materials and presentations

Preferred Qualifications

Advanced English skills
Experience supporting sales or business development teams in a back-office or operational capacity
Experience working with internal GMNS platforms such as MS3, Merchant Force, MIRA, SMART, and C360, with the ability to leverage tools to support sales operations and reporting needs

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
- Must have at least 25 mbps internet connection plan / speed
- Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

Key Responsibilities:

Validate referred and self-prospected leads in accordance with defined standard operating procedures (SOP Desktop Procedures)
Ensure data integrity by validating, enriching, and maintaining accurate, complete, and consistent lead information across systems to support field sales effectiveness
Leverage internal systems and tools to research, validate, and document lead information efficiently
Provide guidance on rules of engagement, ensuring consistent application across the sales organization
Identify opportunities to improve lead validation and enrichment workflows, driving operational efficiency
Collaborate with cross-functional partners to resolve lead discrepancies and optimize processes
Respond to field sales inquiries in a timely manner, providing support and guidance to unblock lead-related challenges
Manage reporting cadence for Sales Support, ensuring consistent visibility into performance metrics, pipeline activity, and operational outcomes
Support lead access efforts by identifying and validating pathways to merchant decision-makers
Create tailored, impactful account presentations for Sales Support, translating data and research into clear, client-ready materials that highlight key insights, pipeline opportunities, and strategic recommendations