Job description

HireArt’s looking for a talented Worker Experience Coordinator to join our Worker Experience Team and provide human resources and people operations support to HireArt contract workers. You’ll be dedicated to resolving employee inquiries and ensuring employees have a positive work experience. You’ll also work to identify the root cause of problems and their solutions in a highly efficient and professional manner.

You will need to think critically about the contractor experience to anticipate the needs of our contract employees and our clients. This includes identifying areas of process improvement and making process/product suggestions to create the best experience for all users of our platform. Day-to-day, you will use strong prioritization and time management skills to create a joyous employment experience in a highly autonomous environment.

As a Worker Experience Coordinator, you’ll:

• Provide dedicated, first-in-class support to the workers at your assigned accounts, building deep familiarity with each client's policies, workforce, and processes
• Handle inbound inquiries by email and phone on topics including, but not limited to, payroll, timesheets, PTO, benefits, and tech support
• Respond to applicant inquiries, giving candidates the same responsive, high-quality experience as our workers
• Support requests beyond routine questions, such as performance reviews, or coaching
• Proactively engage with workers at your accounts, checking in, sharing updates, and addressing issues before they escalate
• Support other coordinators on their accounts during downtime
• Use and help keep our macros, templates, and documentation up to date, and flag anything that's missing, unclear, or out of date
• Spot recurring questions and issue trends within your accounts and bring them to the attention of the right people
• Contribute ideas and take on pieces of team projects that improve how we support workers
• Collaborate with our Product, Account Management, Finance, Payroll, and other teams as needed

Requirements

• 3+ years of customer support or client-facing service experience
• Experience managing a high volume of inquiries across multiple accounts or clients, each with different processes
• A track record of delivering white-glove, high-touch service, and a genuine drive to set the standard for it
• C1/C2 level English proficiency, with excellent written and verbal communication
• Experience with Zendesk or a similar ticketing system
• A consistently kind, patient, and empathetic approach with workers, applicants, and clients
• Highly organized and detail-oriented, with the judgment to prioritize across competing accounts
• Comfortable owning a case end to end and coordinating with others to resolve it
• A team-first mindset, and willingness to jump in wherever you're needed
• Able to think critically about business issues and make thoughtful recommendations
• Familiarity with Slack, Google Suite, and similar tools

You'll really stand out if you have:

• HR, people operations, or employee relations experience
• Experience with performance review processes or other employee lifecycle work
• Support experience at a tech or staffing company
• Experience with payroll-related or recruiting/applicant questions

HireArt offers a benefits package that includes: 

• Work-from-home benefits, including a workspace/home office set-up stipend and a company-provided laptop
• Paid time off

This is a hybrid, full-time, international independent contractor position with HireArt. We welcome candidates who are able to work Sunday - Thursday or Tuesday - Saturday schedules between the hours of 9AM and 9PM local time. 

HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class.

Company description

HireArt's mission is to make it easy for companies to build and manage a world-class contract workforce.

Today, mid-sized companies with contract workforces must navigate significant legal, financial, talent acquisition, and operational complexities to build and manage these workforces on a global scale. In most cases, they rely on a stack of point solutions: agencies to source and employ talent, a software system to track workers and agencies (VMS), and a service to provide day-to-day management of the program (MSP). The default contract workforce stack doesn’t provide much visibility into or control over the workforce, because the pieces of the stack don’t integrate well together, resulting in massive administrative headaches and frustration for companies.

HireArt’s delightful intersection of humans and software provide all of the tooling needed for mid-sized companies to hire contractors anywhere in the world compliantly, and contract workers to have as great an experience as full-time employees have day-to-day.

Schedule

(EST, CST, MST, PST)

Assignment length

Permanent