Medical Social Work Case Manager

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Health Services (HUHS) 

Harvard University Health Services (HUHS), part of University Central Administration (CADM), is the on-site multi-specialty medical practice and health administration for the Harvard community. It provides care to students, faculty, staff, eligible post-docs, retirees, and their dependents. HUHS also manages two university-owned health plans, HUGHP and SHIP, and collaborates with other departments to address public health needs.

Job Description

Supports HUHS patients and their families in coordinating medical, social, emotional, insurance, and vocational services related to illness or injury. Conducts psychosocial assessments in person or by telephone and develops comprehensive outpatient care plans to support safe, effective, and timely care.

Job-Specific Responsibilities

• Collaborate with physicians, nurses, support staff, community agencies, and other healthcare professionals to coordinate patient care.
• Communicate regularly with treating clinicians regarding patient concerns, progress, and clinical updates.
• Provide patient and family support related to medical, social, emotional, insurance, and vocational needs.
• Document assessments, care plans, interventions, and updates accurately and promptly in the electronic medical record.
• Apply case management principles to promote cost-effective, high-quality, and continuous care.
• Consult with the manager regarding clinical, legal, ethical, and risk-management issues.
• Participate in quality assurance and performance-improvement activities in accordance with HUHS standards.

Age-Responsive, Accessible, and Patient-Centered Practices

• Adapts communication, written materials, technology, and care environments to accommodate individual sensory, cognitive, mobility, developmental, literacy, language, and accessibility needs.
• Promotes patient autonomy, independence, safety, and optimal functioning while assessing the need for family, caregiver, or other support involvement.
• Assesses the patient’s ability to understand, participate in, and manage identified concerns; involves parents, caregivers, adult supports, university personnel, or interdisciplinary staff as appropriate and consistent with consent, confidentiality, and applicable requirements.

Cultural Competencies and Inclusive Practices

• Practices cultural humility and provides individualized, equitable care across differences in race, ethnicity, socioeconomic status, age, disability, language, health literacy, gender, sexual orientation, gender identity, family structure, and other aspects of identity.
• Incorporates patient-defined goals, strengths, preferences, values, and lifestyle considerations into care planning, referrals, and resource selection.
• Protects privacy, dignity, and confidentiality and tailors interventions to each patient’s needs, capacity, support system, and expressed wishes.

Qualifications

Basic Qualifications:

• Master’s degree
• Minimum of 5 years’ relevant work experience

Additional Qualifications and Skills:

• Knowledge of Microsoft Office Suite, intermediate Excel skills
• Excellent organizational, analytical, problem solving and interpersonal skills
• Experience in a hospital or healthcare setting preferred.
• Knowledge of discharge planning and care coordination preferred.
• Strong communication, collaboration, organization, and clinical assessment skills.

Certificates and Licenses:

• Licensed Independent Clinical Social Worker or LSCW with current Massachusetts license

Additional Information

Standard Hours/Schedule: 32 hours per week, scheduled Monday through Friday between 8:00 a.m. and 5:00 p.m. Flexible scheduling may include four 8-hour days. 

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening: Identity, Education, Criminal, Healthcare Sanctions Level 3, and References

O&R Period: 3 months

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 057. Please visit  Harvard's Salary Ranges  to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.