Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Founding Customer Experience Lead
- Location
- San Francisco
- Type
- Full time
- Compensation
- $100K - $140K; 0.10% - 0.50% equity
- Posted
- 7D AGO
About the role
About the role
Role Overview
As our founding CX lead, you’ll own the complete post-sale customer journey - from onboarding and workflow setup through proactive adoption and expansion. You’ll serve as the trusted internal advocate for customer needs and the external representative of Avora. This is an IC role with a clear path to build and lead the CX function.
Responsibilities
- Onboard and configure AI workflows to each practice’s preferences; train patient-facing teams and get them live quickly
- Drive customer adoption through planning deployments with customer leadership
- Build for scale by creating playbooks, SOPs, automations, and alerts that enable scaling from 200 → 2000 practices
- Advocate for customer needs with Product and Engineering - surface customer patterns, prioritize improvements, and communicate outcomes clearlyae
- Unblock customers quickly by triaging issues, providing frontline support, and coordinating closely with engineering
Requirements
- In-person in San Francisco
- Exceptional written & verbal communication; comfortable texting/calling customers daily
- Technical and AI curiosity; willingness to learn latest tools (Claude Code, Ramp Sheets, etc) and support technical troubleshooting
Nice-to-haves
- Healthcare or dental industry exposure, including familiarity with EHR/PMS systems
- Consulting, ops, or customer success experience
- Service industry experience, comfortable working with busy teams
- Analytics skills and tooling - comfortable with SQL or strong spreadsheet analysis, lifecycle analytics (Posthog, HubSpot, Attio), and automation tools (Zapier, Make)
- Open to travel to meet strategic customers where they are (5-6 days/month)
About Avora
Dental healthcare impacts everyone, yet visits can often feel stressful and impersonal. At Avora, we’re transforming this experience. Our AI-powered clinical assistant handle documentation and frees doctors to deliver more personalized, empathetic care.
Our customers love us - we’ve grown revenue 5x in the past 6 months, and the average Avora customer uses our agents for 4+ hours a day.
But this is just the beginning. We're on a mission to build the first truly AI-native patient care platform - integrating staff empowerment, patient education, and treatment adherence into tools that practices rely on every day.
We’ve raised $2.3M from CRV, Y Combinator, and healthcare industry leaders. We’re a focused, experienced team from Ramp, Wispr Flow, Anduril, Cloudflare, and Infinitus Systems dedicated to reshaping a $200B industry.
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