Service Continuous Improvement Leader

Position Summary: Leads continuous improvement initiatives within Service Operations across Latin America, driving efficiency, performance, and execution discipline through structured methodologies and data‑driven insights. This role is responsible for deploying, sustaining, and evolving the Service Continuous Improvement framework, leveraging the Vertiv Operating System (VOS) to improve service execution, standardize performance routines, and enhance KPI management. Acts as a regional partner to Service leadership, connecting LATAM execution with global standards, best practices, and improvement priorities.
Responsibilities:

Qualification Requirements:
- Minimum Job Qualifications
  - Experience in Continuous Improvement, Operational Excellence, Performance Management, or Service Operations roles.
  - Proven experience driving improvement initiatives in service or operational environments.
  - Strong ability to work cross‑functionally and influence teams without direct authority.
  - Solid analytical, facilitation, and communication skills.
- Preferred Qualifications
  - Experience in regional or multi‑country (LATAM) environments.
  - Knowledge of service execution models, KPI management, and performance routines.
  - Experience with structured improvement methodologies (Lean, VOS, Continuous Improvement frameworks, or similar).
  - Experience interacting with global governance or operating model forums.
Education & Certifications:
- Bachelor’s degree in Engineering, Operations, Business Administration, or related fields.
- Lean, Six Sigma, Data Analysis or Operational Excellence certifications or similar methodologies are considered a plus.
Language Requirements
- English: Required (professional working proficiency – Global and Latam interaction)
- Spanish: Desirable (interaction with regional stakeholders)

Environmental Demands:
- No Special Environmental Demands
Travel Time Required
- Low travel requirement (up to 10%), depending on business needs.

• Local de Atuação:
São Paulo/SP

Santiago/ Chile

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