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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications for this position will be accepted on an ongoing basis.

About the Role

Salesforce is hiring Deployment Strategists — engagement leaders who serve as the operational backbone, program lead, and business strategist for high-stakes customer migrations and platform modernizations. Operating in an AI-native delivery framework, you own the end-to-end delivery lifecycle for fast-paced, high-impact engagements (typically 12 weeks or less) that transition enterprise customers to modern platforms like MC Next, Revenue Cloud, Tableau, and Data Cloud.

You're a hybrid of Program Manager, Engagement Lead, and Business Analyst. Rather than managing a schedule from the sidelines, you lead engagement strategy, direct cross-functional delivery pods, run executive governance, and use modern AI tools to accelerate discovery and execution — keeping complex migrations on track and ensuring enterprise customers see value fast.

What You'll Be Doing

• Own engagement success end-to-end as the single point of accountability across the full lifecycle: Discovery → Migration Strategy → Execution Oversight → Value Realization & Handoff

• Establish engagement governance, track critical-path milestones, manage scope, and proactively resolve delivery risks

• Direct the day-to-day rhythm of cross-functional teams, including internal Migration Leads, Professional Services consultants, and SI Partners — keeping them unblocked and aligned on scope and delivery dates

• Serve as the primary trusted contact for VP- and C-suite customer stakeholders, translating complex migration workstreams into clear business outcomes

• Lead steering committee reviews and help customers navigate organizational change

• Personally lead discovery workshops and "Jobs-to-be-Done" reviews, auditing legacy business processes and mapping requirements to standardized target platform patterns

• Use AI tools (Claude, Cursor, Copilot, and automation agents) to synthesize legacy documentation, extract business logic, auto-generate project assets, and accelerate delivery workflows

• Assess customer organizational readiness, define change enablement paths, and lead operational handoffs post-migration to support lasting adoption

What We're Looking For

Required Qualifications

• 8+ years leading enterprise customer delivery, technical program management (TPM), engagement management, or management consulting for enterprise SaaS transitions

• Proven track record owning enterprise engagement scopes, managing cross-functional delivery teams, and running tight, time-bound client engagements with strict milestone discipline

• Strong background in program governance, scope management, business process analysis, and executive stakeholder management

• Experience orchestrating delivery alongside Professional Services teams, System Integrators (SIs), and external customer teams

• Broad working understanding of enterprise cloud platforms across Marketing, Revenue/CPQ, Analytics, or Data Cloud ecosystems (MC Next, Revenue Cloud, Tableau, or Data Cloud)

• Practical experience using AI productivity tools (Claude, Cursor, Copilot) to accelerate program analysis, documentation, and operational efficiency

• Willingness to travel up to 25% to customer sites as needed

• Degree or equivalent relevant experience required.

Preferred Qualifications

• Prior experience in a Success Architect, Solution Architect, or similar customer-facing delivery role at an enterprise software company

• Familiarity with Salesforce's platform ecosystem and migration methodologies

• Experience building or refining AI-accelerated delivery playbooks

What's in It for You

You'll operate at the center of Salesforce's highest-stakes customer migrations, with direct influence on how enterprises modernize their platforms. You'll work alongside Professional Services, SI partners, and product teams while pushing the boundaries of AI-native delivery.

Our Commitment to Equality

Salesforce is an equal opportunity employer. We believe in equal treatment for all employees and applicants, and we are committed to building a workforce that reflects the diverse communities we serve — hiring without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected status.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $150,100 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $298,400 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.