IT System Integration Engineer (MuleSoft)

This position requires working onsite one day per week and is non-negotiable. 

Certain terms and conditions of employment for this position, including the rate of pay, benefits, etc., are currently subject to negotiation with the appropriate union.

The MuleSoft System Integration Engineer leads the design, development, implementation, maintenance, and support of real-time integration and interfaces between applications at UCSF Campus, UCSF Health, UCSF Benioff Children’s Hospitals, and affiliated organizations. These applications support patient care, medical faculty, clinical staff, administrative staff, students and departments, and information services. Works under the direction of the Integration Services Manager and MuleSoft Supervisor and possess advanced knowledge of interfaces, academic, enterprise, and healthcare IT systems and the operational workflows. Key technical abilities includes the gathering of information from users and defining work problems then translating these requirements into integration solutions.  In addition, the Systems Integration Engineer will assist in providing support of existing interfaces while providing integration solutions that enable reliable data exchange and interoperability between applications, platforms, services, APIs, data sources, and emerging AI technologies.

The role functions as an integration solutions expert and assists departments in solving their integration needs. The successful candidate enjoys matching solutions with problems and is excited to share their expertise with the team and departments that seek their assistance. They are a team player, enjoy collaborating with others, and are highly motivated to help UCSF fulfill our larger mission. They follow IT policies and procedures and will assist in improving processes and documentation. The ideal candidate will focus on developing new systems integration using MuleSoft ESB, API Manager and MuleSoft Agent Fabric and has experience using multiple technologies to develop business-critical systems in a distributed architecture. Alongside their integration background and expertise, strong communication and positive collaboration are critical skills needed for this position. The candidate should also have experience with or a strong interest in integrating AI solutions. This includes leveraging these AI technologies to enhance and optimize operations and drive innovation within UCSF IT infrastructure 

The MuleSoft System Integration Engineer will help extend UCSF's integration architecture beyond traditional APIs and application interfaces to support AI agent connectivity, orchestration, governance, and interoperability. Using MuleSoft Agent Fabric, the engineer will help enable AI agents and agent-based solutions to discover and securely access approved enterprise capabilities, APIs, tools, and data while supporting appropriate governance, observability, and lifecycle management. 

At UCSF, collaboration and innovation are at the heart of our mission — in our hospitals and clinics, classrooms, labs, and offices. To advance excellence in support of patient care, research, and education, we are strengthening our on-site presence across the university. As part of this commitment, most IT teams are expected to work in some capacity to support campus-based work. This role will be expected to work onsite on a rotational basis as determined by the hiring manager. You may also be required to attend onsite events as scheduled by your management team.

 

Department Overview 

UCSF IT Integration Services is the central enterprise integration group providing integration solutions, platforms, and expertise across UCSF and its affiliated organizations. We design and deliver robust, reusable, secure, and cost-efficient integration solutions that enable reliable data exchange and interoperability between applications, platforms, services, APIs, data sources, and emerging AI technologies. We serve UCSF Campus, UCSF Health, UCSF Benioff Children’s Hospitals, and affiliated organizations.

For many years, Integration Services has provided enterprise integration solutions that facilitate secure and reliable data exchange across clinical, research, education, and administrative systems. The Integration Services team leverages technologies including Epic Bridges, the Cloverleaf interface engine, and MuleSoft Anypoint Platform and MuleSoft CloudHub to develop new integrations, reuse enterprise integration capabilities, enhance existing solutions, and provide integration architecture and consulting services.

As UCSF expands its use of artificial intelligence, Integration Services is also evolving its capabilities to support AI integration and agentic AI architectures. The team helps securely connect AI applications and agents with enterprise systems, APIs, data, and services while establishing reusable integration patterns and appropriate governance. Using technologies such as MuleSoft Agent Fabric, Integration Services will help enable AI agent discovery, connectivity, interoperability, orchestration, governance, and observability across the UCSF enterprise.

 

REQUIRED QUALIFICATIONS

• Bachelor's degree in Computer Science or related area and / or equivalent experience / training.
• 5+ years of hands-on integration experience that can include experience with other tools /vendors such as JBoss Fuse, Dell Boomie, IBM WebSphere, Oracle Fusion, etc. 
• Certification: Salesforce Certified MuleSoft Developer II
• Advanced knowledge of systems integration deploying complex systems integration solutions.
• Advanced skills associated with system integration design, modification, implementation and deployment in a complex environment.
• Demonstrated ability to understand functional needs of the campus / medical center and / or UC system and how systems can support those needs.
• Demonstrated ability to interface with senior level technical and non-technical management on a regular basis.
• Demonstrated ability to create software specifications.
• Experience with identification and use of code libraries and open-source forums.
• Demonstrated ability to identify software and hardware interdependences in a complex multi-platform environment.
• Demonstrated ability to develop solutions for complex business and systems / custom / ad-hoc solutions.

• Experience with complex multi-platform troubleshooting in a multi-platform environment.

   

REQUIRED CERTIFICATIONS

• Salesforce Certified MuleSoft Developer II

 

PREFERRED QUALIFICATIONS

• 3 years of hands-on experience with MuleSoft Platform- ESB, CloudHub, and API Management
• 2+ years of hands-on experience with Salesforce integration projects, including API development and data synchronization
• 3+ years of experience writing, optimizing, and managing SQL queries and database operations
• 1+ years of experience leveraging AI technologies, including machine learning models, AI-powered automation, developing agents, Model Context Protocol (MCP) servers or intelligent data processing solutions
• 1+ years of hands-on experience leveraging enterprise authentication and identity management technologies, including SAML, SSO, and identity providers such as Okta, within integration and API solutions
• Certifications
  • Epic Bridges Certification
  • Agile/Scrum Certification
  • Cloverleaf level 1 Certification
• Epic or Healthcare API/FHIR experience
• HL7 v2 knowledge
• Epic Interconnect knowledge
• Demonstrated ability to develop complex conversion and system implementation plans.
• Experience with planning for deployment and creation of feedback mechanisms.
• Experience developing and implementing complex project plans.
• Experience researching and evaluating new technology and solutions for complex environments.
• Ability to impart knowledge to senior level technical and non-technical audiences and to influence outcomes to meet objectives.

• Advanced knowledge and experience with monitoring tools, performance, and systems optimization, including intermediate knowledge of security for data, data transfers and systems.

   

% 

of time

Essential Function (Yes/No)

  

Key Responsibilities

(To be completed by Supervisor)

40

Yes 

Plans, designs, develops, modifies, and deploys advanced systems integration solutions and engineers advanced solutions to address integration of vendor, community source, and locally developed hardware and / or software systems and subsystems to achieve an integrated implementation using the MuleSoft Platform.

10

Yes 

Initiates and / or leads analysis and assessment of potential products during early project phases to identify and achieve high level system integration objectives and makes recommendations. Identifies, evaluates, recommends and leads implementation changes to existing tools, or new tools needed, research or coordinate with vendors to identify solutions.

10

Yes 

Utilizes detailed UCSF system process and workflow knowledge in order to address technical objectives and address all phases of the business process and technical life-cycle.

10

Yes 

Leads or oversees technical collaboration teams on advanced system interconnectivity concepts, design, and testing requirements. Understands and organizes the requirements and changes, and advises and may collaborate with system and architecture groups on incorporating needed requirements and implement testing of completed requirements.

10

Yes 

Develops advanced monitoring across multiple networks and platforms, including traffic and usage, performance of the system, metric testing, troubleshooting and identification of metric issues and system optimization for advanced complex multi-platform environments.

10

Yes 

Provides support for break fixes and enhancement of interfaces and be a part of 24x7 rotation. 

10

Yes 

Provides guidance and advanced knowledge of systems integration for database analysis, design, and operations and ensures security of data, systems and networks. Provides configuration management support. Develops and oversees the build environment, the source code control system and the issue tracking systems. Develops and oversees the creation and testing of builds, resolves issues, applies labels to file and communicates build status. Oversees building scripts and installation procedures and development and maintenance of an automated build process with automatic notification of build and unit test failure problems to responsible engineers. Oversees project software and documentation inventory and configuration baselines.

0

  

100%

 (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)