Technical Program Management Intern - Field Service Programs & Applied Intelligence (Spring 2027 Co-op)

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary Internship Term: Rivian internships are experiences optimized for student candidates. To be eligible, you must be an undergraduate or graduate student in an accredited program during the internship term with an expected graduation date between May 2028 and December 2029. Rivian's Internship Program requires active student enrollment. Information regarding your expected degree completion date is collected solely to verify eligibility and determine your availability for future full-time opportunities. Rivian is an equal opportunity employer and does not use graduation dates to determine the age of applicants or as a basis for discriminatory hiring decisions. If you are not pursuing a degree, please see our full time positions on our Rivian careers site. Note that if your university has specific requirements for internship programs, it is your responsibility to fulfill those requirements. No Visa Sponsorship On the Field Service Programs & Applied Intelligence team, you will help improve how Rivian plans, delivers, and scales service for our customers. Depending on team priorities and your strengths, your work may span program execution, process improvement, workforce development, service readiness, operational analytics, or AI-enabled tools and workflows—with guidance from experienced program managers and opportunities to learn directly from field teams. Responsibilities Own an end-to-end capstone project with mentor guidance: define a service challenge, establish success measures, develop and test an improvement, and deliver findings, a working tool, or an implementation plan. Support initiatives across the team by maintaining project plans, tracking milestones and dependencies, coordinating action items, and preparing stakeholder updates. Gather feedback from field teams, map workflows, and analyze operational data to identify bottlenecks, understand root causes, and recommend improvements. Develop and test practical deliverables such as dashboards, process guides, training resources, prototypes, or workflow automation based on your project’s needs. Collaborate with Field Operations, Digital Technology, Engineering, and other partners to evaluate solutions, support pilots, and help teams adopt new tools and processes. Document your methods and results, communicate progress, and present capstone outcomes and recommendations to leadership at the end of the term. Qualifications Currently enrolled in an accredited undergraduate, Master’s, or PhD program in Business, Engineering, Operations Management, Supply Chain, Data Science, Computer Science, or a related field Hands-on academic or project experience using spreadsheets to organize and analyze data, and collaboration or presentation tools to plan work and communicate findings. Demonstrated practical problem-solving experience through coursework, research, student organizations, personal projects, employment, or prior internships. Strong written, verbal, and visual communication skills, including the ability to explain findings to technical and nontechnical audiences. Ability to manage priorities, seek feedback, and follow through on commitments while working with teammates from different disciplines. Must be available to work full-time (40 hours/week) on-site in San Jose, California for the full [X]-week internship or co-op program. Preferred Qualifications Prior internship, co-op, or substantial project experience in program management, product development, service operations, process improvement, analytics, or technology. Experience with one or more tools such as Excel, Google Sheets, Jira, SQL, Python, Tableau, or Power BI. Familiarity with process mapping, continuous improvement, project planning, change management, or practical applications of AI and automation. Experience turning complex information or user feedback into clear recommendations, usable tools, or guidance for frontline teams. Interest in electric vehicles and improving the experience of customers, service advisors, technicians, and field leaders. #LI-[SAI7] Pay Disclosure The salary range for this role is $24.00-51.00/hr for Bay Area based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. We offer a comprehensive package of benefits including but not limited to paid vacation, paid sick leave, and medical insurance benefits. More information about benefits is available at rivianbenefits.com. You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy and Technology Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role. AI does not make hiring decisions: Qualified candidate applications are reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate. Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way. Please note that we are currently not accepting applications from third party application services.