Who we are looking for

We are seeking a hands-on Observability Engineer with strong full-stack software engineering experience and deep expertise in Dynatrace. In this role, full stack means the ability to work across application code, telemetry instrumentation, observability platform configuration, dashboards, alerting, and automation workflows. The ideal candidate will help design, implement, and optimize observability solutions across enterprise SaaS and on-premises environments, enabling proactive monitoring, faster root-cause analysis, and automation-assisted remediation. This position requires excellent communication, analytical, and technical skills, along with the ability to partner effectively with SaaS operations, product, technical support, SRE, and engineering teams.

What you will be doing

You will own and advance observability enablement for key Charles River services, including implementation standards, telemetry patterns, dashboards, alert quality, and adoption support. Working with SaaS, product, technical support, SRE, and engineering teams, you will design and implement tooling that improves visibility into service health, performance, availability, and client-impacting issues. This role is critical to strengthening operational readiness and ensuring Charles River products can be monitored, observed, and proactively supported across client environments.

Why this role is important to us

The team you will be joining is part of the Charles River Investment Management Solution (CRIMS), a market-leading end-to-end investment management platform covering front, middle, and back office capabilities. Charles River IMS supports portfolio management, compliance, order and execution management, post-trade processing, data provisioning and management, performance measurement, and other capabilities central to the investment lifecycle. The Observability Engineer plays a key role in ensuring visibility into the performance, stability, and availability of the platform so teams can identify issues earlier, reduce operational risk, and improve the client experience.

Key Responsibilities

Dynatrace implementation and optimization

• Implement, configure, and optimize Dynatrace monitoring solutions across SaaS and on-premises environments.
• Build and maintain Dynatrace Dashboards Gen 3 for unified visibility, executive reporting, and operational insights.
• Use Dynatrace SaaS, Grail, DQL, Davis AI, OneAgent, OpenTelemetry, synthetic monitoring, and real user monitoring where appropriate to improve observability coverage.
• Develop reusable implementation patterns and standards that enable consistent telemetry collection across critical services.

Monitoring, alerting, and incident insight

• Define log-based alerts, service-level indicators, trace-log correlation, batch metrics, and alert-quality standards for production services.
• Integrate Dynatrace with external systems, including Azure Event Hub or similar event-publishing platforms, to support downstream workflows and operational reporting.
• Improve root-cause analysis by correlating application, infrastructure, log, trace, metric, and user-experience signals.

Performance and reliability engineering

• Conduct performance impact assessments using custom service detection rules, distributed traces, logs, and service health data.
• Partner with SRE, product, technical support, and engineering teams to ensure observability coverage for critical services and client-facing workflows.
• Support automation-assisted remediation by connecting observability insights to approved automation workflows where appropriate.

Training, documentation, and enablement

• Lead training sessions for SaaS, technical support, SRE, and engineering teams on Dynatrace usage, dashboard interpretation, and observability best practices.
• Develop documentation, onboarding materials, reference implementations, and dashboard templates for observability tools.
• Promote adoption of observability standards across teams by translating technical telemetry into actionable operational guidance.

Required Qualifications

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent practical experience.
• 12+ years of experience designing, developing, implementing, or operating enterprise software systems and applications.
• 8+ years of hands-on experience in observability, application performance monitoring, synthetic monitoring, telemetry instrumentation, dashboards, alerting, and trend analysis.
• Hands-on experience with Dynatrace SaaS, DQL, Logs on Grail, Dashboards Gen 3, and related Dynatrace capabilities.
• Strong Java or JVM-based engineering experience, including the ability to understand application behavior, instrumentation needs, and production performance characteristics.
• Experience with distributed systems, microservices, APIs, cloud-native architectures, and production support practices.
• Experience with log ingestion, trace correlation, service detection, metrics, and real user monitoring.
• Ability to collaborate with engineering, SRE, SaaS operations, technical support, product, and client-facing teams to translate observability data into actionable insight.
• Excellent written and verbal communication skills, with the ability to explain technical findings clearly to both engineering and operational stakeholders.

Preferred Skills

• Experience with React or other frontend frameworks, especially for frontend observability, real user monitoring, and user-experience diagnostics.
• Experience with Azure Event Hub, Power BI, Grafana, Prometheus, or other visualization and telemetry platforms.
• Knowledge of Kubernetes, containerized workloads, and data pipeline observability.
• Familiarity with automation, DevOps, CI/CD, and infrastructure-as-code tools and practices, including Terraform, Jenkins, Git, Ansible, and API integrations.
• Experience with OpenTelemetry, observability as code, SLOs, SLIs, error budgets, and alert tuning.
• Familiarity with Citrix environments, agentless deployments, .NET, Charles River IMS, enterprise SaaS, or financial services technology environments.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make every effort to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance, savings plans, and other benefits. You’ll have access to a flexible work program to help you match your needs. Our development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We believe our employees’ diverse backgrounds, experiences, and perspectives are powerful contributors to creating an inclusive environment where everyone can thrive, reach their full potential, and add value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality. Another fundamental value at State Street is active engagement with communities around the world, both as a partner and as a leader. You will have tools to help balance your professional and personal life, including paid volunteer days, a matching gift program, and access to employee networks that help you stay connected to what matters to you.

Interested in learning more about us? Visit our www.statestreet.com www.crd.com LinkedIn page: State Street on LinkedIn

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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