Patient Services Specialist 2

Job Description

The Office of Clinical Services has an outstanding opportunity for a full-time Patient Services Specialist 2 to join their team.

About this Opportunity

Reporting to the Patient Services Specialist Supervisor and using School of Dentistry and UW processes and procedures, the Patient Services Specialist 2 is responsible for performing specialized clerical and technical duties to facilitate the delivery of patient care.

The individual in this role processes incoming referrals, schedules patient appointments, obtains and verifies demographic and financial information through the pre-registration process, completes patient registration by obtaining consent for dental care and financial agreement, processes patient paperwork, triages patient telephone calls to staff, verifies demographic and financial information, and coordinates care with course directors, students, and clinic personnel.

Key Responsibilities

Patient Interaction (60%):

• Provide information about care options available in the Third Year Student Clerkship Clinic, Fourth Year Student General Practice Clinic, Specialty Graduate Clinics and Faculty Practice Clinic.

• Schedule new patients with the school, all patients for radiology appointments and for diagnosis and treatment appointments with our predoctoral students.

• Obtain necessary information in order to coordinate admission into care at the school, process referrals and, if necessary, triage to Specialty Graduate Clinics and/or Urgent Care.

• Inform patients of financial responsibilities, insurance coverage and patient expectations, send correspondence to patients regarding their appointments and becoming a patient of the school. 

• Coordinate patient care through the pre-registration process, while maintaining the confidentiality of patient and student information.

• Handle patient email, telephone and in-person inquiries with a high level of professionalism.

• Resolve staff issues that arise daily; identify and resolve problems, review and correct work performed by other staff to meet standards.

• Develop and generate patient correspondence to patients about treatment and services for all Clerkships.

• Intake patient concerns presented by telephone, email and in-person; resolve customer service concerns and non-clinical issues; notify Patient Relations of all resolved and pending patient issues. Work with Patient Relations Manager to review and resolve concerns in a timely manner.

• Interpret School of Dentistry policies, procedures, and services to patients and patients’ representatives.

Financial Responsibility (15%):

• Verify eligibility and benefits for third party payors for planned and/or emergency services for predoctoral clinics and other specialties.

• Obtain insurance authorizations for predoctoral clinics.

• Collect payments and ensure any forms related to payments are obtained and correct.

• Advise patients on their insurance coverage and their payment requirements.

Communication and Collaboration (20%):

• Train new employees in the clinic and communicate job expectations to staff.

• Provide assignments to staff and coordinate employee work schedules to ensure coverage at all times.

• Recommend process improvements to existing policies and procedures.

• Under general direction, the Patient Services Specialist 2 will regularly assign, instruct and check the work of others, train and orient staff, and provide feedback on employee performance.

Additional Duties (5%):

• Process dental records requests for the school and ensure they are completed in accordance with legal and HIPPA regulations

• Perform related duties as required

• This position performs essential services and may be required to work during any period of declared suspended operation

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Department. 

• High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

About the Team

The Office of Clinical Services (OCS) at the School of Dentistry encompasses the Patient Registration and Patient Relations offices, Simulation Clinic and Labs, Central Sterilization, two dispensaries, and facilities maintenance team. OCS supports the operations of 13 dental clinics in delivering dental care to the state’s largest and most diverse patient population. We utilize a team-oriented approach and work very hard to delight our patients. The Office of Clinical Services is committed to providing an environment where every employee feels welcomed, valued, and appreciated.

Compensation, Benefits and Position Details

Pay Range Minimum:

$45,384.00 annual

Pay Range Maximum:

$61,176.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.