• Manage Exchange Online mailboxes, shared mailboxes, distribution groups, and mail flow and transport rules. 

• Administer SharePoint and OneDrive sites, storage quotas, external sharing controls, and permission structures. 

• Handle Entra ID identity tasks, group governance, conditional access support, and periodic access reviews. 

• Manage license assignment and optimization, and execute tenant configuration changes through the change process. 

• Apply retention, data protection, sensitivity labelling, and compliance policies across M365 workloads. 

• Monitor service health, respond to incidents, and communicate impact and workarounds to affected users. 

• Investigate mail delivery, spam, and phishing reports in partnership with the security team. 

• Support migrations and tenant changes, including mailbox moves, site provisioning, and data reorganization. 

• Run eDiscovery, legal hold, and audit-log requests raised by compliance, HR, or legal stakeholders. 

• Report on tenant usage, adoption, and license consumption to guide renewals and rightsizing. 

Job Requirement

• 5+ years administering Microsoft 365 in an enterprise or multi-site environment. 

• Strong experience administering Microsoft 365 workloads such as Exchange Online, SharePoint, OneDrive, Teams, and Entra ID. 

• Working knowledge of mailbox administration, shared mailboxes, distribution groups, mail flow, transport rules, and tenant configuration. 

• Experience managing SharePoint and OneDrive sites, permissions, storage quotas, external sharing controls, and information governance. 

• Understanding of Entra ID identity tasks, group governance, conditional access support, access reviews, and licensing optimization. 

• Experience applying retention, data protection, sensitivity labeling, and compliance policies across Microsoft 365 workloads. 

• Ability to monitor service health, respond to incidents, communicate impact, and coordinate workarounds for affected users. 

• Familiarity with eDiscovery, legal hold, audit log requests, mail delivery investigations, spam, and phishing workflows. 

• Excellent documentation, communication, analytical, service management, and stakeholder partnership skills. 

• Preferred: PowerShell, migrations, Purview, Defender, Intune, or Microsoft certifications.