Company Description

Bosch Chassis Systems India Ltd is a 100% Bosch owned company in India. The company design and develops world class Hydraulic Brake System Parts that include Boosters, Tandem master cylinders and Proportionating valves. The Control Division develops innovative components, systems and functions in the field of vehicle safety, vehicle dynamics and driver assistance like ABS and ESP.RBIC would soon be expanding portfolio in passive safety and other Driver assistance products.

Job Description

**Customer Quality Management (QMC):**

• Handle customer 0-KM complaints and warranty claims from reporting through closure, including root cause analysis, 8D investigations, and corrective action reports
• Monitor and improve customer quality indices; prepare data for management reviews and customer scorecards
• Conduct part and system-level investigations using problem-solving tools (5-why, PSS analysis) and present findings to customers
• Maintain customer complaint database and communicate quality alerts to internal teams and customers
• Coordinate immediate containment of defective parts with support teams and manage customer portal updates
• Execute customer warranty protocols to reduce external defect costs and ensure timely issue resolution
• Conduct regular customer plant visits and line walks for new products and warranty issue resolution
• Manage quality crisis situations, task forces, and worldwide coordination for critical quality incidents

**Product Quality Management (QMM):**

• Conduct and supervise internal and external quality audits (C/AU, AUD, IQA, IATF, customer audits) across all shifts
• Coordinate PPAP activities, concession approvals, ECR reviews, and new product releases with appropriate risk assessments
• Participate in new product development line walks, FMEA reviews, and provide lessons learned from similar products
• Manage change approvals (CARV), process/product changes, and ensure customer approvals align with business requirements
• Support MAE/process release activities through FMEA reviews, control plan updates, and release checklists
• Identify and escalate product quality risks based on audit findings and customer complaint analysis
• Ensure timely updates of quality reports (SMIR, 4M, audit closures) on customer portals
• Coordinate quality improvement initiatives and horizontal deployment of key actions across the value stream

Qualifications

**Required Qualifications:**

• Bachelor's degree in Mechanical, Electrical, or Electronics Engineering
• 6-10 years of experience in quality management and manufacturing

**Preferred Qualifications:**

• Experience in customer complaint handling and customer interfacing
• Background in automotive manufacturing or Tier 1 supplier environment

Additional Information

Knowledge: Problem solving/8D, Safety system know-how, Assembly process know-how, Basic know-how of automotive electrical and electronic components,  Plastic molding process, Automotive OEMs Market knowledge.

Skill: Excellent communication, English language command, Presentation skill ( PPT / Excel ), Influencing and convincing skills, Conflict management, Critical situation management.

Attitude / Behavior: Customer focus, Quality mindset, Commitment adherence, result orientation, Business acumen and future orientation