Senior Engineer, Service Delivery (GenAI & HPC Engineer)

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. 

What you’ll achieve: 

We’re seeking a Service Delivery Senior Engineer (GenAI & HPC Engineer) with deep experience in GPU accelerated systems, Linux performance tuning, and benchmarking. This role is highly hands on and customer facing, supporting onsite deployments across the South East Asia/APJ for advanced HPC and GenAI solutions. You will work as a part of a team to help build, integrate, and test some of the world’s largest multi GPU systems, benchmark them using industry standard tools, make suggestions on how to optimize performance, and deliver the next generations of AI/HPC infrastructure. 

Join us to do the best work of your career and make a profound social impact as a Service Delivery Senior Engineer (GenAI & HPC Engineer) on our Service Delivery Team in Malaysia.

Take the first step towards your dream career 

 

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: 

Essential Requirements 

• 5+ years of related experience 
• Experience in handling installation of Air Cooled and/or Liquid cooled racks
• Experience in performing physical activities (rack/stack/power-on/firmware upgrades) for AI servers (Dell/SuperMicro/Lenovo/HPE)
• Experience in performing physical activities (rack/stack/power-on/firmware upgrades) for Network switches (Dell/Nvidia/Arista/Cisco)
• Experience in running GPU diagnostics
• Experience in configuring L2/L3 networking using Sonic OS (Dell/Nvidia Switches)
• Experience in configuring L2/L3 Leaf/Spine networking using Nvidia Spectrum switches/Cumulus OS
• Experience in InfiniBand switches
• High amount of travel across SEA 

 

Desirable Requirements 

• Bachelor’s degree in Engineering, Computer Science, or related field 
• Knowledge of Kubernetes, Ubuntu, Openshift will be advantageous

You will: 

• Design and deliver advanced service solutions. 
• Develop automation and monitoring; reduce toil. 
• Conduct root-cause analyses and corrective actions. 
• Prepare handover and operational documentation.