Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities.

As a Transaction Specialist II in the Exception Processing department, you will be responsible for processing stop payments, status accounts, CAN/RANN requests, end-of-day (EOD), etc.  In this role, you will need to demonstrate an ownership approach to all tasks, initiative, and confidence to complete assignments with limited supervision, a proactive approach to problem-solving, and the ability to effectively multitask and prioritize in a fast-paced environment. You will also work closely with our other sites located in Indiana and India to meet both internal and external service level agreements (SLAs).  

Job responsibilities

• Process involves reviewing of stop information to make a pay/return decision
• Utilize comments for pay/return decisions
• Process manual requests
• Meet SLAs, productivity standards, and quality standards
• Participate in projects and working groups as required and other duties as assigned
• Exercise judgment, discretion, and prioritization
• Understand and follow Bank policy and established procedures

 

Required qualifications, capabilities, and skills

• Utilize 10-key by touch comfortably
• Basic working knowledge in Microsoft Office applications (i.e. Excel, Word, Outlook, etc.)
• Adapt to environment as a team player and independent self-starter, contribute to ideas within the department
• Excellent interpersonal and written/verbal communication skills
• Effective multi-tasking skills and prioritize workloads while working within tight service levels
• Strong organizational and time management skills
• Demonstrate attention to detail and accuracy with completed work
• Maintain high performance levels in stressful situations and high-volume environment
• Lift up to 20lbs

 

Preferred qualifications, capabilities, and skills

• Proficiency with Microsoft Excel and PowerPoint
• Be able to learn policies, procedures, and processes quickly
• Savvy with Internet/Intranet usage

 

Work Schedule: 

Monday - Friday - 12:00 pm - 9:00 pm with a 10% shift differential 

Candidates must be willing and able to work schedules during our operating hours, which may include mornings, evenings and weekends. Position is Monday-Friday and the hours are noon Central to 9:00pm Central.  Some overtime may be required.

This position may also require you to work non-traditional hours and/or additional hours as business needs arise. 

 This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.