Position Description

The Area Business Manager (ABM) will directly manage a minimum of 5 Territory Sales Executives and support other FTEs within the business area, in meeting business area set goals and objectives, across all business channels – Retail, Partnership, PAYGO, and Collections.

Roles Responsibilities

●  Oversee and manage the business revenue of all channels and operational activities of the entire business area under coverage (A-Z of area management).

       ●   Responsible for onboarding and management of ECs, with the support f the TSEs.

●   Customer management and retention drive.

● Giving direct support, supervision, and management of FTEs of the organisation across areas of coverage.

●   Training of FTEs (TSEs) and contract staff [SEPs and ECs] across the business area

●  Oversee activities of channel development, channel management, and TOMA across business areas.

●   Delinquency management.

●Management of business partners, driving ROI and creating new business opportunities for the organisation. 

●  Support HR in recommending quality candidates for resource gap closure where necessary.

Requirements

Desired Skills and Experience

●       Channel management skills.

●       Must possess a good knowledge of the business area under coverage

       ●       FMCG/Telecom/Insurance/renewable energy industry within South East, South South, and North zones of Nigeria – a proper understanding of a                           particular region (having worked there) will be an added advantage

●      Must possess a good passion for social enterprise and the development of people and the environment.

●       Good coaching skill is very necessary.

●       Good leadership and managerial skills from previous workplaces will be an added advantage.

●       Excellent people-to-people skills

●       Relevant industry knowledge in relation to the current role.

●       Strong mindset for continuous improvement and meeting or exceeding business-set targets and goals.

●  Must demonstrate complete discretion and confidentiality of business vital information.

●     Must have good knowledge of computer applications, such as MS Word, Excel, PowerPoint presentations, etc.

●       The candidate must demonstrate good problem-solving and decision-making skills.