About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

AI & Automation Solutions is a global team within Client Services focused on transforming how clients engage with Visa through AI-powered experiences and intelligent automation. Partnering across Client Services, Product, and Technology, AI & Automation Solutions helps simplify client interactions, modernize service delivery, and accelerate the adoption of scalable digital capabilities. As Client Services evolves toward a more AI-native future, AI & Automation Solutions plays a central role in delivering more seamless experiences, improving operational efficiency, and enabling better client outcomes.

At the center of this work, the Strategy & Operations team connects strategy with execution by driving key strategic priorities, portfolio governance, and business operations. The team helps align execution with business objectives, strengthen operational discipline, and equip leaders with the insights and narratives needed to maximize impact.

This role is an opportunity to help shape the future of Client Services by supporting strategic initiatives, developing executive narratives, improving operational processes, and contributing to the successful delivery of AI and automation capabilities. 

Key Responsibilities

• Support the development and execution of strategic projects that advance AI-led transformation across Client Services 

• Conduct research and analysis to help identify opportunities, evaluate tradeoffs, and inform strategic decisions 

• Partner with Product Managers, Marketing, and other stakeholders to develop compelling narratives that articulate the value and impact of AI & Automation Solutions capabilities 

• Develop executive presentations and communications for a variety of leadership and client-facing audiences 

• Strengthen Product-Tech collaboration by coordinating QBRs to align on product vision and roadmap priorities, and developing and tracking metrics to evaluate progress toward AI-first product management  

• Contribute to portfolio reporting and performance tracking efforts, helping improve visibility into priorities, milestones, risks, and business outcomes 

• Drive continuous improvement by identifying opportunities to streamline and modernize team workflows using AI tools 

This role is a Hybrid position to be located in our Austin, TX office location.


Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) 
• Analytical mindset with strong structured problem-solving capabilities 

• Excellent written and verbal communication skills, with the ability to distill complex topics into clear, compelling messages 

Preferred Qualifications

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD 
• Experience conducting research and analysis to support strategic decision-making 

• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment 

• Effective stakeholder management and collaboration skills, with the ability to work across diverse teams and functions 

• Experience using data and analytics to evaluate performance and generate insights 

• Interest in AI, automation, and emerging technologies 

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $115,600.00 to $ 184,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.