You have the opportunity to make a meaningful impact by joining a dynamic team that values your expertise and innovative thinking. In this role, you will help drive responsible business growth and support our commitment to integrity and excellence. You will be empowered to solve real-world challenges and contribute to a culture that encourages you to challenge the status quo and strive for continuous improvement. Your skills will help us anticipate and address new and emerging risks, ensuring our business remains resilient and strong. You will benefit from career growth opportunities and the chance to collaborate with talented colleagues across LATAM.

Job summary:
As a Policy Manager in the LATAM Wholesale KYC Operations Policy and Program Support Team, you play a pivotal role in supporting client coverage and fulfilling anti-money laundering and know-your-customer requirements for onboarding and periodic review. You will interpret new and changing global policies and regulatory guidance, translating them into actionable business practices across LATAM. You will build and manage relationships with internal and external stakeholders, helping us maintain high standards and a collaborative team culture. Your work matters to our company, customers, and communities, and you will be part of a team that values your contributions and supports your professional development.

Job Responsibilities

• Proactively monitor and interpret changes in LATAM AML/KYC regulations and guidance. You will assess the impact of these changes on our policies and operations, and work with relevant teams to implement necessary updates in a timely and effective manner; ensuring that WKO KYC business practices, procedures, and technological capabilities satisfy the Firm-wide KYC Standards.
• Cultivate and maintain strong relationships with key stakeholders, including internal business leaders, and colleagues in the Second Line of Defense (2LOD) Compliance, Risk and Legal teams across LATAM countries. You will serve as a liaison between the business and compliance, translating complex regulatory requirements into actionable business guidance.
• Support business initiatives within specific KYC disciplines.
• Perform gap assessment of updates to current KYC processes, define associated changes to guidance and procedures, ensure implementation within the WKO Change Management process.
• Directly shape operational and/or functional execution (by being viewed as a SME).
• Oversee/manage new sustainable processes and enhancements while ensuring proper controls/oversight are in place to mitigate risk.

Required qualifications, capabilities, and skills

• Strong and effective communication and interpersonal skills to develop relationships at multiple levels of seniority.
• Results-oriented individual that can deliver high-quality deliverables under tight deadlines.
• Minimum of 5 years’ experience in AML/KYC, Compliance, Risk or Audit.
• Knowledge of the regulatory landscape and understanding of country-specific regulatory challenges across LATAM.
• Ability to understand and interpret the impact of policy and procedural changes, as well as identify and convey potential problem areas.
• Understand the policy implementation cycle within a large financial institution.
• Advanced English skills

Preferred qualifications, capabilities, and skills

• Portuguese preferred.
• Prior 1st Line or 2nd line experience highly preferred
• ACAMS Certification