Assignment Duration: 3 months (w/ potential for extension)

Schedule: 3:00 p.m.–11:30 p.m., including weekdays and occasional weekends. A 7:00 a.m.–3:30 p.m. morning shift may also apply on occasion as needed. 

The Hospital Unit Service Coordinator (HUSC) serves as a central communication and administrative resource within a busy patient care unit at UCSF Mission Bay.

Working closely with the Charge Nurse and other members of the patient care team, the HUSC supports the day-to-day operation of the unit by answering phones and call lights, maintaining patient charts, supporting patient discharges, updating unit information, identifying physicians on call, and helping ensure communications are routed to the appropriate clinical staff.

This role requires someone who can remain organized and responsive in a fast-paced healthcare environment while providing excellent service to patients, families, nurses, physicians, and other members of the care team.

Key Responsibilities: 

• Answer unit telephone calls and respond appropriately to incoming communications and requests.
• Support management of patient call lights and route communications to appropriate nursing staff.
• Assign nurses to phones within Responder 5 so calls can be appropriately routed to nursing staff.
• Maintain ongoing communication with the Charge Nurse and other members of the patient care team.
• Update the charge report and other unit-based communication resources.
• Identify and communicate information regarding physicians who are on call.
• Assemble, organize, maintain, and prepare patient charts.
• Support patient discharge processes, including dismantling charts and preparing records as appropriate.
• Maintain information related to patient bed assignments, transfers, discharges, and off-unit procedures.
• Receive and relay messages from patients, families, physicians, and staff to the appropriate personnel in a timely manner.
• Notify appropriate nursing and physician staff when patients arrive on the unit.
• Communicate physicians' orders to nursing staff and disseminate patient information appropriately.
• Accurately transcribe routine and STAT physicians' orders and consult with a nurse or physician when written orders are unclear.
• Schedule procedures, tests, and X-rays while coordinating departmental requirements to minimize scheduling conflicts.
• Complete bed-control functions, including data entry related to admissions, discharges, transfers, and changes in attending providers or services.
• Use UCSF Medical Center systems to access and maintain patient information.
• Maintain administrative forms and supplies and operate nursing-unit equipment.
• Maintain patient and staff confidentiality and follow applicable unit, department, Medical Center, University, infection-control, health, and safety policies.
• Help maintain a clean, safe, organized, and functional work environment.
• Perform other duties as assigned.

Required Qualifications: 

• Experience working in a healthcare setting.
• Epic experience.
• Ability to work effectively in a busy, team-oriented environment.
• Excellent interpersonal and communication skills with the ability to interact effectively with a diverse professional and patient population.
• Demonstrated customer service skills or experience.
• Ability to prioritize and coordinate multiple tasks.
• Ability to understand and communicate effectively in English, both orally and in writing.
• Willingness and ability to learn new skills.
• Basic computer skills.
• Ability to perform basic arithmetic computations, including addition, subtraction, multiplication, and division.
• Ability to satisfactorily perform the duties of the position.

N/A