Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Telecom Team Member-BPS
- Posted
- 7MO AGO
About the role
JD • Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership • Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results. • Strong focus on quality of interactions in order to delight customers, enabled by effective coaching and performance feedback structure and culture. • To establish a customer-focussed culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.
