The Opportunity

We're looking for a senior Business Systems & Workflow leader to shape how work flows across Adobe's Integrated Customer Experience (ICX) organization. 

This role sits at the intersection of Strategy, Operations, Technology, and Customer Experience and is responsible for designing and evolving the systems, workflows, and business processes that enable ICX to operate effectively at scale. You will partner closely with leaders across Sales, Support, Product, Digital, and Technology organizations to simplify complexity, improve workflow effectiveness, and create more seamless employee and customer experiences. 

This role focuses on workflow and systems design rather than operational execution. Success comes from creating scalable processes, defining business requirements, enabling technology solutions, and improving how work moves across the organization. 

This is a high-impact leadership role responsible for building the workflow, systems, and process capabilities that support growth, transformation, and scale across ICX. The role includes leadership of a team responsible for business systems, process design, and journey orchestration. 

What You'll Do 

Lead Business Systems & Workflow Strategy 

• Define the strategy and roadmap for business systems, workflow optimization, and process design. 

• Align business priorities, operating models, and technology capabilities to support growth and organizational scale. 

• Establish approaches that improve workflow effectiveness, employee experience, and business performance. 

Design How Work Flows 

• Design and optimize end-to-end business workflows across Sales and Support organizations. 

• Identify friction points, inefficiencies, and workflow gaps, developing scalable solutions that improve how work moves across teams. 

• Establish workflow standards, design principles, and process frameworks that create consistency and scalability. 

• Ensure systems, workflows, automation, and AI-enabled capabilities work together to support effective business outcomes. 

Partner Across Business and Technology 

• Collaborate with Product, Engineering, Technology, Digital, and Operations teams to translate business needs into scalable solutions. 

• Influence systems priorities and technology investments through a deep understanding of business goals and customer needs. 

• Drive alignment between business collaborators and technology teams to deliver scalable workflow and business process improvements.  

• Help shape future-state operating models, workflows, and customer journeys. 

Drive Transformation & Innovation 

• Lead initiatives that modernize business processes and improve how work gets done across the organization. 

• Find opportunities to improve efficiency through automation, AI-enabled solutions, and workflow innovation.  

• Champion workflow innovation, business process modernization, and business architecture maturity across ICX. 

Lead and Develop Talent 

• Lead, coach, and develop a high-performing team focused on business systems, workflow design, and process design. 

• Establish clear priorities, goals, and operating rhythms. 

• Foster a culture of innovation, systems thinking, accountability, and continuous learning. 

• Build organizational capability in workflow design, business systems strategy, and transformation leadership. 

What Makes This Role Unique 

• Shapes how work is designed across one of Adobe's most complex customer-facing organizations. 

• Operates at the intersection of business strategy, customer experience, workflow design, and technology partnership. 

• Directly influences how systems, processes, and customer journeys evolve to support future growth. 

• Combines people leadership, business transformation, process design, and systems strategy. 

• Creates the foundation that enables scalable execution and long-term organizational effectiveness. 

What We're Looking For 

• 8+ years of experience leading business systems, process improvement, workflow management, transformation, business architecture, or related functions. 

• Experience leading and developing high-performing teams. 

• Demonstrated success designing and improving business processes across complex, cross-functional organizations. 

• Strong understanding of workflow optimization, business systems strategy, business process design, and organizational effectiveness. 

• Experience partnering across business and technical organizations to deliver measurable outcomes. 

• Proven ability to influence collaborators and drive alignment across multiple teams and functions.  

• Strong communication, analytical, and executive collaborator management skills.  

• Experience demonstrating technology, automation, and AI-enabled solutions to improve business performance.  

Success in This Role Looks Like 

• Business systems and workflows enable efficient, scalable growth. 

• Employees and customers experience simpler, more connected journeys. 

• Process complexity is reduced through workflow redesign and automation. 

• Technology investments are aligned to business priorities and customer needs. 

• Cross-functional work flows more seamlessly across organizational boundaries. 

• A strong Business Systems & Workflow capability is built that continuously improves how work is designed across ICX. 

 

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

 

Expected Pay Range:

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $153,600 - $265,350 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $183,300 - $265,350


At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.