About the role

About Reflex

Reflex helps teams build, deploy, and manage production applications in Python. We’re hiring a Deployment Strategist to lead customer deployments and turn operational problems into measurable business outcomes.

About the role

You’ll own business outcomes and ongoing relationships with customer business stakeholders, working from discovery through delivery and adoption. You’ll uncover operational problems, translate them into prioritized application requirements, and coordinate customers, Forward Deployed Engineers, and Customer Success. You’ll also own customer case studies and develop the evidence and use cases that support valuable account expansion.

You’ll lead Deployment with executive oversight from the CTO.

What you’ll do

• Discover and prioritize valuable use cases. Interview executives and end users, map workflows and data dependencies, establish baseline performance and success measures, and agree on a prioritized roadmap with the customer.
• Own business-stakeholder relationships. Run business reviews, maintain stakeholder context and action plans, and address concerns about delivery, adoption outcomes, and value. Coordinate executive sponsorship and commercial escalations with the Account Executive.
• Turn ambiguity into clear requirements. Write workflow requirements, user stories, and acceptance criteria. Partner with Forward Deployed Engineers on feasibility and milestones, maintain business priorities, and secure timely customer decisions.
• Lead deployment coordination. Run planning sessions, demos, and outcome reviews across Forward Deployed Engineers and Customer Success. Track dependencies, risks, and scope changes, and resolve competing priorities with input on technical feasibility and capacity.
• Measure adoption and ROI. Partner with Customer Success on rollout and adoption. Measure outcomes against the baseline, validate assumptions with the customer, and distinguish time freed from realized financial savings.
• Own customer case studies. Document the problem, solution, measurable results, and ROI, and validate the facts with the customer. Drive case studies through completion with Marketing supporting writing, design, and publishing and the Account Executive coordinating customer approval.
• Shape product improvements. Bring concrete examples of user friction, recurring needs, and product gaps to Platform engineers and the Head of Engineering. Help validate proposed changes with customers and share their impact after release.
• Develop expansion opportunities. Identify new workflows and user groups, validate their value, scope opportunities with Forward Deployed Engineers, and develop the value case for Account Executive proposals.

How you’ll work with the team

You own deployment priorities, team coordination, business-stakeholder relationships, customer outcomes, and evidence of value. Forward Deployed Engineers own technical execution. Account Executives own executive sponsorship, commercial relationships, pricing, and closing. Customer Success owns onboarding, training, adoption tracking, and day-to-day support.

As the team grows, you and the Forward Deployed Engineers will share Customer Success coverage and coordinate clear account-level handoffs. You’ll work with the Head of Engineering on shared Platform dependencies; the Head of Engineering owns Platform roadmap priorities and delivery.

What you bring

• At least 2 years of professional experience.
• Experience leading deployment teams or customer implementation projects and delivering measurable business outcomes.
• Ability to turn ambiguous problems into clear requirements and decisions.
• Technical fluency with APIs, databases, integrations, and application workflows.
• Strong facilitation, analytical thinking, and executive communication.
• Ideally, experience working at a startup or in consulting.

Helpful experience includes Python or SQL, enterprise change management, and developing credible business cases.

How success is measured

• Agreed customer outcomes and sustained workflow adoption.
• Clear priorities, acceptance criteria, and timely customer decisions.
• Actionable product feedback and customer validation after release.
• Validated ROI evidence, accurate customer case studies, and feasible expansion opportunities.

Your first 90 days

• First 30 days: Learn the product and customer workflows; agree on a baseline and success measures.
• Days 31–60: Own discovery, backlog priorities, stakeholder coordination, and milestone reviews.
• Days 61–90: Review delivered outcomes and adoption, develop a customer case study when results are available, and recommend the next use cases with supporting evidence.

About Reflex

Reflex is the operating system for building mission-critical enterprise applications.

Today’s enterprise stack is fragmented. Shipping an app requires stitching together multiple tools and coordinating across multiple roles. Reflex replaces that complexity with a single, unified platform to build, deploy, and manage production applications end-to-end.

We empower teams to own the entire lifecycle of their apps — from idea to production — without needing specialized infrastructure, DevOps, or platform teams. We do this by providing solid, reusable abstractions at both the framework and infrastructure layers. Because we own the underlying open-source framework and the platform it runs on, we can manage the full lifecycle of the application seamlessly.

With Reflex, teams securely connect to company data, use AI to build standardized applications on top of our open-source framework, and deploy with a single click to share across their organization.

We’re replacing the fragmented enterprise stack — and the organizational bottlenecks that come with it.

Why join Reflex now?

• Growth: Reflex has powered over 1 million applications, earned 28,000+ GitHub stars, and is used by 30% of Fortune 500 companies for internal tools and data-driven applications.

• Team: Work with people who are genuinely passionate about improving the web. Our founding team consists of open source maintainers, top-ranked competitive programmers/IOI medalists, and founding team members from dev tool unicorns.

• Future: We are growing extremely quickly and just raised another round of funding.