Responsible for identifying and solving client and end-user challenges through a clear and concise training experiences

At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion!

For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets.

We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Responsibilities

• Identify and solve client and end-user challenges through a clear and concise training methodology

• Produce engaging product documentation and trainings using various media; deliver both remote and onsite training sessions to clients and internal stakeholders.

• Manage logistics for designated internal and customer-facing trainings, including calendar, registration, attendance tracking, facility set-up, etc.

• Develop and maintain a deep expertise in the Netsmart product and partner integrations

• Work in cross-functional teams, acting as an advocate for the end user, to ensure client needs are met, and messaging is aligned and consistent

• Support implementation and managed services teams to effectively train our newest customers

• Communicate functionality and technical concepts to non-technical and technical users

Qualifications
Required

• Bachelor’s Degree or equivalent work experience

• At least 2 years of work experience in an implementation, product management, or training capacity

• Ability to develop and deliver multi-modal communications that convey a clear understanding of the unique needs of different audiences

• Able to actively learn when tackling new problems, using both successes and failures as learning opportunities

Preferred

• Health care and/or technology services and solutions with emphasis on health and human services or post-acute marketplace experience 

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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