Director of Revenue Engagement- Anesthesia-  Patient Financial Services-Corporate 42nd Street -Full-Time Days

The Director of Revenue Engagement acts as a critical liaison between Hospitals, Ambulatory Care Sites, and Physician-Based Practices (PBP) and Revenue Cycle Management (RCM) operations. This role is responsible for reviewing, assessing, and optimizing processes across the entire revenue cycle—including registration, pre-authorization, coding, billing, collections, reimbursement, and financial analysis—to drive revenue performance, cash collections, and regulatory compliance. This position requires strong leadership, analytical acumen, and deep expertise in both professional and hospital billing processes.

?    Bachelor?s degree in Healthcare Administration, Business Administration, Finance, or related field required; Master?s degree preferred.
?    Minimum 5 years of progressive experience in healthcare revenue cycle management.
?    Proven success in optimizing revenue cycle operations and reducing denials.
?    Expertise in authorization, registration, billing, coding, reimbursement methodologies, and regulatory compliance.
?    Deep understanding of insurance plans and payer reimbursement.
?    Strong analytical, problem-solving, and financial reporting skills.
?    Excellent leadership, communication, and stakeholder engagement abilities.
?    Proficiency with revenue cycle software and Microsoft Office tools.
?    Deep understanding of professional practice, hospital, and ambulatory operations.
?    Strong customer service orientation with a commitment to service excellence.

 

Non-Bargaining Unit, 518 - PFS 633 Third Avenue - MSH, Mount Sinai Hospital

Revenue Cycle Strategy & Optimization
•    Evaluate and improve end-to-end revenue cycle functions, from patient scheduling and registration through to final payment and resolution of accounts.
•    Monitor key performance indicators (KPIs) and implement strategies to enhance efficiency, reduce denials, and increase collections.
•    Collaborate closely with operational leadership across Hospitals, Ambulatory Care Settings, PBP, RCM, and other Mount Sinai divisions to improve revenue cycle performance.
•    Partner with hospital leadership, ambulatory leadership, department/institute/service line leaders, providers and practice staff to promote engagement and alignment with RCM goals.
 

Stakeholder Collaboration
•    Develop strong, collaborative relationships with cross-functional stakeholders including DTP, Human Performance, Managed Care, Finance, and clinical departments.
•    Work with finance and managed care teams to improve registration, coding, and billing accuracy and performance.
•    Support clinical leaders and administrators by providing education on revenue cycle best practices and insurance verification procedures.
 

Denials Management & Process Improvement
•    Investigate denial trends and develop innovative solutions to reduce occurrences and improve resolution.
•    Drive adoption of best practices, process improvements, and technology enhancements to improve performance and compliance.
 

Data Analysis & Reporting
•    Analyze revenue data to identify trends, gaps, and opportunities for improvement.
•    Provide regular financial and operational reports to senior leadership, including analysis of actual vs. expected performance metrics.
•    Present actionable insights and recommendations to leadership and governance committees.
 

Technology & System Integration
•    Collaborate with IT and system vendors to ensure optimal performance of revenue cycle systems and seamless integration with other platforms.
 

Compliance & Risk Management
•    Ensure adherence to federal and state billing and coding regulations, including HIPAA, CMS, DOH/OMH, and payer requirements.
•    Implement internal policies and controls to minimize revenue cycle risk and maintain compliance.
•    Stay current on regulatory changes and guide necessary updates to internal processes.

Team Leadership
•    Lead, mentor, and support revenue cycle and engagement staff.
•    Provide training and career development opportunities to foster team growth and effectiveness.