Are you ready to build the future of Latin America? 🚀

At Rappi, we build the SuperApp that changes the lives of millions of people every day. We are a team driven by speed, execution, and real results.

This is where things happen. If you are excited by solving real-scale problems, learning at record speed, and seeing the impact of your ideas in a matter of days, this is your place.

Do you have the temperament to make critical decisions?

The challenge

Rappi is growing fast and needs exceptional talent. We are looking for an Outbound Coordinator to oversee the shipping and replenishment operation to dark stores, ensuring that merchandise arrives on time and in the correct quantities so that millions of users never run out of products.

Your challenges

• Lead the end-to-end shipping operation to darkstores during the night shift
• Manage the restocking process ensuring product availability
• Resolve operational incidents independently with minimal available support
• Follow up on the 3PL performance during the night operation
• Monitor capacity, productivity, and compliance with shipping schedules
• Escalate and document critical incidents for follow-up with support areas
• Drive improvements to the dispatch and restocking process

You will be a great fit

• Experience: 2-4 years in similar roles
• Education: Completed university degree
• English: Basic-intermediate
• Previous experience in tech startups, e-commerce, crossdocks, or service centers (desirable)
• Experience in agile squads
• Previous experience as Senior Supervisor/Coordinator in logistics operations (Outbound/Shipping/Replenishment)
• Experience operating with minimal supervision or on night shifts
• High problem-solving and decision-making skills
• Availability to work night shifts on-site (CEDIS)
• Experience leading teams and managing third parties (3PL)
• Desirable: experience in e-commerce, quick-commerce, or retail with 24/7 operation

Tech profile

What you need to master

• Spreadsheets (Excel, Google Sheets)
• BI and Data Visualization (Power BI, Looker)
• Project Management
• Data Analysis
• Pipeline and Process Management
• Multi-country Operations
• Workflow Optimization
• Management of logistics / Supply Chain operations (Outbound, shipping, and distribution)
• WMS Handling
• Planning and execution of restocking to stores/darkstores
• Analysis of routes, shipping capacity, and service levels
• Management of productivity and dispatch compliance KPIs
• Management of suppliers/3PL with challenging operational windows
• Handling of fill rate and inventory break indicators

What makes you different

• Self-management and autonomous decision-making
• Problem-solving under pressure and with limited resources
• Leadership of operational teams and third parties on night shifts
• Effective communication to escalate and report critical incidents
• Results-oriented and sense of urgency
• Adaptability to operational unforeseen events
• Critical thinking and continuous improvement

We believe our talent deserves the best tools to make an impact with purpose.

Mexico 🇲🇽

🌸 Boost Your Impact

• Medical insurance
• Life insurance
• Optical discounts and benefits
• Mental health and wellness app
• Maternity and paternity benefit
• Digital health platform (psychology and nutrition)
• Tax filing support
• Physical and mental wellness platform (gyms and apps)

📚 Continuous Learning

• Online learning platform
• Language learning
• Academic partnerships with educational institutions
• Certifications in tech and digital marketing

🚴 Rappi Rhythm

• Premium access to the Rappi app
• Day off in your birthday month
• Recharge days after major projects

At Rappi, diversity makes us stronger

We believe diverse and inclusive teams build the best products, and we actively seek people of all genders, ages, backgrounds, religions, and sexual orientations. If you want to build the future of Latin America, your place is here.

Will you join the team? At Rappi, the limit is the one you set for yourself. If you are excited about learning in motion and building solutions that scale to millions, we want to meet you.