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Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Director Technical Consulting- Mulesoft

Security Clearance: This position requires the ability to obtain and maintain a Canadian Government Security Clearance. Candidates must be Canadian citizens — permanent residents are not eligible for this clearance level.

Candidates are not required to hold an active clearance at the time of application or interview; however, the successful candidate must be a Canadian citizen and eligible to obtain clearance as a condition of employment.

• Reliability Clearance: Requires providing 5 years of verifiable work and residence history, generally from within Canada
• Secret Clearance: Requires providing 10 years of verifiable work and residence history, generally from within Canada
  

Director Technical Consulting

About Salesforce & Role Summary

The Director, Data Foundation Delivery is a senior leader who owns the strategy, architecture, and successful delivery of enterprise Data Foundation engagements for Salesforce Professional Services customers. Drawing on 15+ years of deep data experience, you set the technical vision, advise customer

executives at the CxO level, and lead the delivery of a governed, AI-ready data foundation across a progressive, customer-calibrated maturity journey. You are the definitive authority on bringing the Data Foundation Delivery to life including core data capabilities, associated frameworks, and ability to operate

across one or more of the platform stack (Salesforce Data 360, Informatica IDMC, MuleSoft).

As a Salesforce leader, you help customers bring the Salesforce ecosystem into the broader landscape of technology investments they have already made — directing both platform-agnostic execution (interoperable, open-standards, multi-vendor) and platform-centric execution (Salesforce-native), so thedata foundation fits the customer's reality rather than forcing a single stack. Every foundation is built with governance, quality, security, and privacy embedded from day one, and serves both traditional analytics for people and agentic AI for machines.

Above all, you champion AI-based professional services delivery: you set the standard for how engagements use AI tools like (Claude Code, Gemini, Lucid AI, NotebookLM) to compress delivery effort while raising quality and consistency, and you author the reusable IP — prompt templates, skills, and

agents — that scales delivery. You are an industry thought leader who shapes the practice's point of view on the agentic future of the SaaS industry, translating where enterprise data, AI agents, and the SaaS ecosystem are heading into how we advise and deliver for customers today.

This is a customer-billable delivery role — a senior individual contributor accountable for engagement outcomes and hands-on technical leadership, not an internal people-management position.

What You Will Do (Key Responsibilities)

Strategic Advisory & Executive Alignment

● Serve as trusted advisor to customer CxOs; shape data strategy and the business case

● Own executive discovery, maturity assessment, and the phased, customer-calibrated roadmap

● Frame guidance as adaptable options, meeting customers at their entry point (customer-360,

regulatory governance, analytics modernization, unstructured/RAG)

● Represent the practice in the most complex, high-stakes engagements

Architecture Leadership

● Set target-state architecture across Data 360 / Informatica IDMC / MuleSoft

● Balance platform-agnostic and platform-centric execution — position Salesforce as the center of

gravity while integrating cleanly with the customer's existing multi-vendor technology

investments (data platforms, warehouses, lakes, and tools)

● Approve architecture decisions; validate through scoped POCs before production build

● Ensure value is delivered every phase (no big-bang), with governance-first discipline

● Guarantee dual-consumption design: analytics for people and agentic AI for machines

Delivery Oversight & Risk

● Provide architectural governance and quality assurance across concurrent engagements

● Own delivery risk: exec buy-in, business engagement, scope, and dependency management

● Ensure security, privacy, and governance controls are embedded from the start

AI-Augmented Delivery Leadership

● Set the standard for AI-augmented professional services delivery — embed AI tools (Claude

Code, Gemini, Lucid AI, NotebookLM) across the full engagement lifecycle to compress effort and

raise quality

● Define the practice's approach to capability-driven (not tool-centric) reusable assets — prompt

templates, skills, and agents that any consultant can run to deliver a capability

● Establish measurable AI-acceleration targets and quality guardrails; institutionalize what works

into the playbook

● Ensure human-at-the-helm governance so AI-accelerated delivery stays trusted, auditable, and

grounded

Industry Thought Leadership (Agentic SaaS Future)

● Own the practice's point of view on the agentic future of the SaaS industry — where enterprise

data, AI agents, and the SaaS ecosystem are heading, and what it means for customers

● Translate that vision into how we advise and deliver: reference architectures, POVs, and

forward-looking roadmaps for AI-ready, agent-native data foundations

● Represent the practice externally and internally — publish POVs, brief executives, and shape the

market conversation

● Bring experience-based thought leadership into engagements, positioning customers ahead of

the agentic shift

Delivery Leadership & Enablement

● Author and evolve the Data Foundation Delivery Playbook, accelerators, and reference IP

● Provide hands-on technical leadership to the engagement delivery team; guide Senior Advisors,

Architects, and Consultants on the account

Governance & Handoff

● Establish stewardship, RACI, and sustainable customer operating models

● Ensure executive-ready summaries accompany deep technical detail on every engagement

What You Bring (Preferred Experience)

● Unified Identity & Harmonization — identity resolution, match/merge, golden records

● Master Data Management — domains, survivorship, hierarchies, 360 views

● Unstructured Data Management — document ingestion, chunking, embeddings, RAG grounding

● Data Architecture & Semantic Modeling — conceptual/logical/physical models, semantic layer,

glossary

● Data Integration, Orchestration & Activation — API-led connectivity, CDC, real-time events,

activation

● Data Trust, Security & Privacy — classification, access control, masking, Einstein Trust Layer

● Data Governance & Stewardship — catalog, lineage, data quality, stewardship & policy

● Industry Data Models & Accelerators — FSC, Health Cloud, Manufacturing Cloud blueprints

● Data Platform & Infrastructure — lakehouse, compute, catalog, cloud foundation

● Analytics, BI & Data Observability — dashboards, self-service BI, freshness/quality monitoring

Required Qualifications

● 15+ years of deep, hands-on data experience across data architecture, engineering, MDM,

integration, and governance

● Demonstrated leadership of enterprise-scale data platform and AI-readiness programs

● Deep expertise across one or more of Salesforce Data 360, Informatica IDMC, MuleSoft

● Authority-level data modeling and semantic/metadata modeling

● Strong command of data governance, quality, security, and privacy (e.g., GDPR/CCPA/HIPAA)

● Proven CxO-level advisory and the ability to lead multi-workstream delivery

● Track record integrating a vendor platform into complex, heterogeneous enterprise landscapes

— balancing platform-agnostic (open-standards, multi-vendor) and platform-centric

(Salesforce-native) approaches

● Deep fluency leading AI-augmented delivery — using AI tools as a core part of the workflow and

building reusable prompt/skill/agent assets

● Recognized industry thought leadership on enterprise data, AI, and the agentic future of SaaS

(POVs, speaking, published perspectives)

Certifications

At this level, a proven delivery and thought-leadership track record carries the most weight —certifications are preferred, not required, but strengthen credibility with customers.

Preferred Certifications

● Salesforce Data Cloud Consultant

● Salesforce Certified Data Architect

● Salesforce Agentforce Specialist

● Salesforce Certified Integration Architect

● TOGAF

Additional Pluses

● Informatica IDMC / MDM certification

● MuleSoft Certified Integration Architect

● DAMA CDMP or CDMC (data management / cloud data management)

Preferred / Differentiating Strengths

● Track record delivering agentic AI / RAG on a governed data foundation

● Deep industry expertise in Financial Services, Healthcare, or Manufacturing

● History of building delivery IP, accelerators, and prompt/skill/agent libraries

● Extensive Professional Services / customer-facing leadership at enterprise scale

How Success Is Measured (First 12 Months)

● Certification Attainment: Complete required certifications to be compliant and ready for customer

engagements

● Customer Impact: Complete RAMP quickly to be billable and execute one or more customer

engagement

● Architecture standard: consistent, governed, dual-purpose foundations delivered across the

portfolio

● Business outcomes: clear business (not just technical) value realized and adopted

● AI-augmented delivery: measurable acceleration and quality gains from AI tooling, with reusable

prompt/skill/agent assets adopted team-wide

● Thought leadership: a defined, published practice POV on the agentic SaaS future that shapes

customer engagements and market positioning

● Enablement: delivery teams on your engagements ramped and productive through your technical

leadership and reusable assets

Cloud/Platform Requirements: In addition to the above.

8 - 10 years experience supporting customers using Mulesoft(required).

• • Experience with deep MuleSoft Anypoint Platform expertise
  • Strong understanding of how MuleSoft solves business problems:
  • API-led connectivity: Three-layer architecture enabling reusability and agility
  • Integration patterns: Real-time sync, batch processing, event-driven architectures
  • API Management: Governance, security policies, rate limiting
  • Deployment options: CloudHub vs Runtime Fabric - when to use each
  • Knowledge of MuleSoft + Salesforce integration (Salesforce Connector, Composer, Data Cloud)
  • Understanding of when to engage technical resources for complex integrations
  • Understanding of integration patterns with enterprise systems (SAP, Oracle, Workday, ServiceNow)
  • Familiarity with MuleSoft RPA capabilities
  • Multiple MuleSoft certifications (Developer + Integration Architect Associate)

Preferred Qualifications:

• Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered
• Ability to convey and convince customers of best practices at various levels within a large organization
• Application design and development background
• Have CTA certification or are in the process of getting the CTA
• Experience managing large full life-cycle Salesforce Implementations
• Executive Presence - being able to influence outcomes
• Strong understanding of SDLC methodologies (Agile, SCRUM)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

For Ontario-based roles, the base salary hiring range for this position is CAD 130,300 to CAD 180,300 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

This posting is to fill a vacancy on our team, unless otherwise noted.