Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role
As an Associate Experience Strategist, you’ll help customers understand the people who use their products and services, then turn those insights into ideas for better experiences.

You’ll work alongside experienced strategists, researchers, designers, technologists and other consulting professionals to explore customer challenges and identify opportunities for improvement. You’ll contribute across the experience strategy process, from research and discovery through to defining future experiences and helping teams translate ideas into practical next steps.

Your work will combine research, analysis and collaborative problem solving. You might interview users and organize research findings, develop a customer journey or help prepare and facilitate a workshop. You’ll learn how to connect what people need with business goals and technology possibilities, while developing your ability to communicate insights and recommendations clearly to customers and teammates.

You’ll build practical consulting and experience strategy skills by contributing to real customer challenges and working across different disciplines. Along the way, you’ll gain hands-on experience in customer research, journey mapping, workshop facilitation and experience measurement while learning how ideas move from insight to implementation.

What you will do

Understand customer needs

• Support research: Help plan and conduct interviews, observations and other qualitative research to understand people’s needs, behaviors and challenges
• Find patterns: Organize and analyze research findings to identify themes, pain points and opportunities for improvement
• Build context: Develop an understanding of customer goals and the environments in which people use their products and services

Turn insights into strategies

• Map experiences: Create customer journeys, experience maps and other visual tools that make current experiences easier to understand
• Explore opportunities: Help translate research findings into experience principles, ideas and recommendations
• Imagine what’s next: Contribute to future-state journeys, experience concepts and roadmaps that show how an experience could improve

Collaborate with customers and teams

• Work together: Partner with colleagues across strategy, research, design, analytics and technology
• Support workshops: Help prepare and facilitate design thinking, co-creation and experience-mapping sessions
• Tell the story: Communicate research findings and experience recommendations through presentations, visual storytelling and project deliverables

Turn ideas into outcomes

• Connect the work: Help teams translate experience recommendations into practical actions and implementation plans
• Measure progress: Support the development of measures that help teams understand whether experience changes are creating the intended outcomes
• Learn through delivery: Build your consulting, research and facilitation skills through hands-on customer work and collaboration with experienced teammates

Who You Are

Why Kyndryl:

We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Applicants must be legally authorized to work in the United States without restriction now, and in the future. The company will not sponsor employment visas for this role. You must also be able to work at our Frisco office 5 days per week.

Required skills and experience

• Bachelor’s degree, associate degree or equivalent practical experience completed recently or expected before the start date
• Academic, internship, co-op, volunteer or project experience in experience strategy, UX research, service design, human-centred design, psychology, anthropology, business, marketing or a related field
• Experience gathering qualitative information through interviews, observation, research projects, user studies or similar methods
• Ability to organise information, identify themes and translate findings into clear insights or recommendations
• Experience creating journey maps, experience maps, research summaries, presentations or similar project deliverables
• Experience contributing to collaborative projects with people from different disciplines or areas of expertise
• Ability to communicate research findings, ideas and recommendations clearly through written, visual or verbal formats
• Interest in building a career in experience strategy, customer experience, consulting or digital transformation

Preferred skills and experience

• Portfolio, case study or project work demonstrating research, experience strategy, UX, service design or human-centred problem solving 
• Exposure to design thinking, workshop facilitation or co-creation methods 

• Familiarity with research, design or collaboration tools such as Miro, Mural, Figma or similar platforms 

• Exposure to digital transformation, service design or technology-focused projects 

• Familiarity with approaches for measuring customer experience or evaluating whether an experience has improved 

The compensation for this position is $77,000 based on a full-time schedule. The pay or salary range is not below any applicable state, city or local minimum wage requirement. 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.