Company description translate plus, an award-winning Top 10 international Language Services Provider, including, Top 3 in the EU and Top 2 in the UK, is a Publicis Groupe company, one of the most well-established advertising corporations globally. translate plus sits within the network’s cross-media production platform, Publicis Production. This brings together production specialists who are experts in: video, digital media, and print, to produce award-winning content for leading global brands. Recent recognition awards for translate plus include an award for “Great Employers”, and an award for “Women in Business”, more details can be found on our website regarding these two great achievements. translate plus also promotes numerous employee well-being policies across all our offices, which align with Publicis Groupe guidelines. We offer WFH flexibility to all employees as well as relevant programmes to help promote mental and physical well-being. translate plus is an equal opportunities employer and welcomes applications from all sections of society and do not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age citizenship, marital, domestic, or civil partnership status, sexual orientation, or gender identity. Overview As the Transcreation Account Director - Pharma clients for the Medical Division at translate plus – a Publicis Groupe, you will come from an advertising account director background with Transcreation experience you will play a crucial role in managing and overseeing the operations of our medical translation services. This position requires a candidate with extensive experience in managing pharma clients, excellent communication skills, creative experience, and a strong background in translation. Responsibilities: 1.Client Management: - Manage and build relationships with pharmaceutical clients, ensuring their needs are met and expectations are exceeded. - Collaborate with clients to understand their specific requirements and provide tailored solutions. - Act as the main point of contact for client inquiries, concerns, and escalations. 2. Operations Management: - Oversee the day-to-day operations of the Medical Division, ensuring smooth workflow and efficient delivery of services. - Develop and implement operational strategies to optimize productivity and quality and best practice - Monitor project timelines, budgets, and resources to ensure successful project completion. - Identify areas for improvement and implement process enhancements to drive operational efficiency. 3. Team Leadership: - Lead and mentor a team of translators, project managers, and other operational staff. - Foster a collaborative and positive work environment, promoting teamwork and professional growth. - Provide guidance and support to team members, ensuring their adherence to quality standards and client requirements. 4. Strategy: - Troubleshoot and develop innovative solutions and strategies for the Medical Division. - Collaborate with the creative team to enhance the visual and interactive aspects of medical translation projects. Qualifications Bachelor's degree in a relevant field (e.g., Translation, Life Sciences, Business Administration). Proven experience in managing pharma clients within the language services industry and a special focus on approval processes across all pharma divisions. Excellent communication skills, both written and verbal, with the ability to effectively interact with clients and internal stakeholders. Strong background in translation, with a deep understanding of medical terminology and industry-specific requirements. Demonstrated leadership skills, with the ability to motivate and inspire a team. Creative thinking and problem-solving abilities to drive innovation and continuous