ClayHead of Information Technology
May 2026 — Present
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James Underwood builds Clay’s IT function, combining identity and access management, security, automation, and AI governance. He previously led business technology at Garner Health and IT at Updater, with a focus on systems that help teams scale while keeping employee experience and compliance in view.
James Underwood builds Clay’s IT function, combining identity and access management, security, automation, and AI governance. He previously led business technology at Garner Health and IT at Updater, with a focus on systems that help teams scale while keeping employee experience and compliance in view.
Career
Garner HealthDirector of Business Technology
Oct 2024 — Apr 2026
UpdaterDirector of IT
Feb 2022 — Oct 2024
HugeSenior IT Operations Admin
Oct 2016 — Jul 2018
Success Academy Charter SchoolsSenior IT Administrator
Jul 2013 — Mar 2016
Independent Macintosh IT ConsultantConsultant
Sep 2008 — Jun 2011
AppleMac Genius
Nov 2003 — Sep 2008
Cosigns Received
Featured Media
cosign.co
a16z Ops Engineering Fellows — Inaugural Cohort
Selected for the inaugural a16z Ops Engineering Fellowship, announced October 22, 2026.
linkedin.com
Culture is operational infrastructure
His argument for designing IT around trust, curiosity, and the conditions that help people do their best work.