Shwetha Shankar leads technical post-sales and enterprise customer success at Datadog, overseeing customer-facing technical services and enablement. She previously led customer success and professional-services organizations at Tray.io and Medallia, building a career around enterprise SaaS adoption, retention, and customer outcomes.
Shwetha Shankar leads technical post-sales and enterprise customer success at Datadog, overseeing customer-facing technical services and enablement. She previously led customer success and professional-services organizations at Tray.io and Medallia, building a career around enterprise SaaS adoption, retention, and customer outcomes.
Career
VP, Technical Post Sales and Enterprise Customer Success at Datadog from 2025-02 to Present
VP of Customer Success at Tray.io from 2021-02 to 2023-03
VP & GM, Professional Services, Customer Success & Enablement at Medallia from 2019-08 to 2021-01
Research Consultant at World Bank from 2011-01 to 2011-01GHProject Consultant at Global Heritage Fund from 2010-01 to 2010-01
NCResearch Intern at National Council of Applied Economic Research from 2009-07 to 2009-09
Consultant at Deloitte from 2007-01 to 2008-10TIProject Coordinator at The Icehouse from 2005-01 to 2006-01