Shashank Asthana IT Professional with 13+ years of total work experience in IT Operations & Support. 12+ years of work experience with expertise in Application Services Support, Application Maintenance, Support, Solutioning, IT proposal authoring/management etc. Hands-on experience in engaging with clients meeting, delivery, support and maintenance. Proficient in providing Solutioning support model and remote support execution. Support to Inhouse applications and refining client Infrastructure Solutioning Specialties: Developing Solutions for Service Assurance & Service Automation with HPE Tools Remote Support, Server Support, Sales & Solutions Engineering Pre-sales & Proposal Authoring In Application Management Solution & Support Incident Management Specialist IT Service Management IT Technical Proposal Authoring/Management ITIL v3 Certified
