ClassPassDirector, CX Operations Strategy and AI
Mar 2025 — Present
Sarah Vanden Broek leads customer experience operations strategy and AI at Playlist, including customer support workflows for ClassPass.
Sarah Vanden Broek leads customer experience operations strategy and AI at Playlist, including customer support workflows for ClassPass.
Career
PlaylistDirector, CX Operations Strategy and AI
Until Present
ClassPassSenior Manager, CX Operations Strategy & AI
Dec 2019 — Mar 2025
CitiManagement Associate, Product Manager
Sep 2016 — May 2017
CitiManagement Associate, Product Manager
Mar 2016 — Sep 2016
CitiManagement Associate, Marketing Manager
Aug 2015 — Mar 2016
Louisiana Economic DevelopmentSenior Analyst, State Economic Competitiveness Team
Jun 2011 — Jun 2013
Goldman SachsAnalyst, Options and Derivatives Operations
Jul 2007 — Jun 2009
Goldman SachsSummer Analyst
Jun 2006 — Aug 2006
BHL ConsultantsIntern
Sep 2005 — Dec 2005