Charmaine Vallance I have over 16 years of Customer Service Experience, and I am passionate about putting customers at the heart of a business and creating consistent, postive customer experience culture within an organisation. I provide expertise in many areas of Customer Experience Management ,multi-channel customer experiences to reflect the brand (s), customer experience problem identification - elimination using process mapping, process improvement, driving operational improvement across the business, bringing customer centricity as culture change in organisations. Specialties: In the following areas: Business Development, Business Management,Continuous Improvement, CRM, Customer Contact Management, Customer Service Management,Customer Satisfaction Programmes, Lean , Management, Oracle, Project Management and planning, SAP, Six Sigma, Strategic planning.
Head of Customer Sales
