DecagonDirector of Product
Aug 2025 — Present
Bihan Jiang is Director of Product at Decagon, leading the Core product team. Bihan's work focuses on tools for building and operating conversational AI agents across customer-service channels, including Browser Actions, which lets agents complete tasks in web applications without a traditional API integration. Previously, Bihan held product and engineering roles at Scale AI.
Bihan Jiang is Director of Product at Decagon, leading the Core product team. Bihan's work focuses on tools for building and operating conversational AI agents across customer-service channels, including Browser Actions, which lets agents complete tasks in web applications without a traditional API integration. Previously, Bihan held product and engineering roles at Scale AI.
