Gowri Nambiar

Gowri Nambiar designs product experiences at Gusto. Previously, she worked in growth product design at Wave and taught UX and product design at General Assembly Canada; her published case study applies service-design methods to improving a guest check-in experience.

Career

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Based in: San Francisco

Gusto

Until Present

Product design

Wave HQ

Jun 2021 — Jan 2022

Senior Product Designer, Growth

General Assembly Canada

Jul 2019 — Jan 2022

Lead UX Instructor

Wave HQ

May 2019 — Jan 2022

Growth Product Designer

General Assembly Canada

Feb 2017 — Jan 2022

UX & Product Design Instructor

Sowingo

UI & UX Designer
Sep 2016 — May 2019
Toronto, Ontario, Canada
UX Consultant
Apr 2016 — Sep 2016
Toronto, Ontario, Canada

Cole Haan

Jan 2007 — Dec 2007

Sales Associate

BrainStation

OCAD University

University of the Arts London

Master's studies

School of the Art Institute of Chicago

Bachelor's studies

Products & media

uxdesign.cc

Applying service design to guest check-in

Gowri documents an iterative service design project, using observation, guest feedback and changing constraints to improve a check-in experience. Her 2018 case study connects practical experimentation with broader lessons about clarity, empathy and uncertainty in design.

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Gowri Nambiar

Gusto

Wave HQ

General Assembly Canada

Wave HQ

General Assembly Canada

Sowingo

UI & UX Designer

UX Consultant

Cole Haan

BrainStation

OCAD University

University of the Arts London

School of the Art Institute of Chicago

Products & media

Applying service design to guest check-in

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