Cynthia Chen builds AI customer support agents as an engineer at Decagon. She previously worked at Scale AI, HRT and LinkedIn, and earned bachelor’s and master’s degrees in computer science at Harvard.

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Cynthia Chen builds AI customer support agents as an engineer at Decagon. She previously worked at Scale AI, HRT and LinkedIn, and earned bachelor’s and master’s degrees in computer science at Harvard.

Career

Engineer at Decagon from 2024-08 to Present
Software Engineering Intern at Scale AI from 2023 to 2023
Quantitative Trading Intern at IMC Financial Markets from 2022 to 2022
Winter Intern at Hudson River Trading from 2022 to 2022
Software Engineering Intern at LinkedIn from 2021 to 2021
Undergraduate Research Assistant at MIT from 2021 to 2021
decagon.ai

Why I Joined Decagon

Cynthia describes her work deploying AI agents for enterprise customers and the cross-functional engineering process at Decagon.

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Lessons from 2 Years at Decagon

Cynthia reflects on building an agent platform, customer focus, and how employee referrals compound.

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